Technical Program Manager-Security

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Technical Program Manager (TPM), Security leads the strategic launch and operational readiness of security platforms across Azure and Microsoft Security solutions, supporting Customer Service & Support (CSS), the Customer Success Unit (CSU), and Industry Solutions Delivery (ISD). This role drives cross-organizational security initiatives from inception through delivery, ensuring clear requirements, dependency management, risk mitigation, and operational clarity for large-scale security workloads such as Microsoft Defender and Microsoft Sentinel. The TPM partners closely with engineering, product, and operations teams to validate readiness, maintain stakeholder alignment, and enable successful launches and Day-0 readiness.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Program Strategy, Orchestration, and Cross-Org Execution

• Serve as the Technical Program Manager for cross-organizational security launch initiatives, driving strategy, orchestration, and integration across engineering, product, operations, CSS, CSU, and ISD.
• Define program scope, requirements, milestones, and deliverables; manage interdependencies; and drive execution from planning through Day-0 readiness and launch.

Stakeholder Management, Communications, and Executive Readouts

• Build strong relationships with stakeholders and leaders to drive alignment, decision-making, and timely issue resolution across teams.
• Provide clear, actionable program updates (status, milestones, risks, issues, and decisions) and ensure shared understanding of operational and customer support impacts.

Technical Oversight and Roadmap Delivery

• Provide technical oversight to track execution against the roadmap, ensuring launch requirements and operational readiness criteria are met for security workloads.
• Partner with engineering teams to understand technical changes and translate them into readiness plans for frontline and operational stakeholders.

Program Governance, Quality, and Risk Management

• Establish and run governance rhythms (intake, prioritization, reviews, and retrospectives) to ensure delivery standards are met across the development lifecycle.
• Identify, track, and drive mitigation plans for technical, operational, and readiness risks; escalate and unblock issues as needed to protect schedule and quality.

Engineering Partnership and Operational Readiness

• Partner with Software Engineering and key operational stakeholders to implement and launch complex technical solutions across feature areas, with a focus on supportability and diagnostics readiness.
• Coordinate readiness assets (tools, documentation, runbooks, knowledge content, and training) to enable operational clarity and customer support Day-0 success.

Success Criteria, Metrics, and Continuous Improvement

• Define success criteria and apply data-driven insights to evaluate readiness, highlight trends, and recommend actions based on risk and operational signals.
• Drive continuous improvement by incorporating learnings from launches and changes in Azure and Microsoft Security platform capabilities into future program plans.

Roadmaps, Schedules, and Staging/Implementation Plans

• Develop and deliver roadmaps and project schedules across multiple feature groups; drive staging and implementation plans for re