Director, Clinical Care Coordination

Looking for a role that helps close the access gap for families seeking autism services with an ultra-efficient assessment and onboarding process so kids can get the care they need quickly through innovative and flexible treatment options? Consider joining Catalight Care Services (CCS), one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, clinical psychologists and BCBAs. We also offer flexible hours and competitive compensation. JOIN US!


The Director of Clinical Care Coordination is responsible for leading teams that have direct oversight of our network, establishing clinical expectations, and achieving desired outcomes. The Director has oversight of CCS clinical escalations, client placement and care coordination as it relates to administrative support for the network and for client families. The position has ultimate shared responsibility for ensuring that client families are moving through their care path, have appropriate consultation and oversight for high-risk clients. The Director accomplishes these responsibilities by following proven clinical protocols and driving efforts to improve standard clinical practices. Furthermore, the Director is responsible for establishing and maintaining a person-first culture in which our clients’ needs come first and our team maintains a respectful, constructive, and energetic approach to their responsibilities, guided by the strategic objectives of the organization. The Director of Clinical Care Coordination will be responsible for knowledge around relevant industry changes/trends, care path management, and defining and implementing ideas to expand and enhance our clinical and administrative capabilities.

CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS 

• Optimize tools, processes, and resources that are in-place or newly adopted, ensuring teams can effectively manage treatment for our client population. 
• Effectively build and maintain relationships with our CCS provider partners in service of meeting our client needs. 
• Surface and address concerns regarding treatment planning and delivery, escalating through the appropriate channels as necessary. 
• Maintain a customer-focused culture as reflected in consistently strong client and provider satisfaction results reflected in consistently strong client and provider satisfaction results. 
• Encourage high performance to allow clients to achieve their highest potential.  
• Oversee the teams' daily operations to support the goals of CCS and ultimately our key stakeholders including clients, providers, and other Family of Companies (FoC) team members. 
• Analyze clinical trends, provide updates to leadership and generate action plans to address. 
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. 
• Ensure teams have the tools and training to appropriately interact with providers in CCS provider network and provide sound clinical consultation. 
• Collaborate with CCS leadership team to implement plans for the operational infrastructure, processes, and personnel designed to accomplish our organization's goals. 
• Effectively represent CCS through direct and indirect contact with all stakeholders. 
• Ensure that all program activities operate consistently and ethically within the organization's purpose and values. 
• Participate in regulatory agency / health authority inspections and communications to include coordinating actions and notifications. 
• Team staffing decisions including hiring, separations, and assignments. 
• Use an analytical approach when addressing situations to support CCS strategy and growth. 
• Complete additional job duties as assigned by the Senior Director of Behavioral Health Care Coordination. 

Clinical Escalation Team

• Oversee the team handling complaints and grievances, ensuring timely and effective resolution.
• Implement proactive strategies to prevent escalations and manage them effectively when they occur.
• Foster a culture of continuous improvement in handling client escalations.
• Ensure compliance with all regulatory requirements and organizational policies.
• Support implementation and adoption of care path alterations (e.g., addition/modification of modalities). 

Care Coordination

• Oversee the team responsible for client authorizat