Junior Collections Agent

Two is bringing the very best of B2C e-commerce to B2B. We’re passionate about building solutions that enable B2B Merchants to sell more, faster, and more efficiently. Growing 30% month-on-month, our goal is to become the world’s largest B2B payment solution by 2025. We’re backed by the very best VCs in the world — raised over €30m from Sequoia, Shine, Local Globe, Antler, Posten and influential angel investors in Fintech.

Two is built by a passionate and energetic team with second-time founders with successful exits. We are a small, but mighty team leading Two into new countries. We have a global mindset, but deeply understand local nuance. We are entrepreneurs at heart, problem-solving to launch new countries end to end. We are team players that execute diligently from ideation to reality. We believe in diversity in opinions and ideas and expect all employees to think like an owner.

We have recently announced our three-way partnership with Allianz and Santander to support large, multinational merchants across all of Europe and North America and offer instant net terms to their business customers through one API solution. Apart from that, we have just entered the Swedish market, as well as launched our Instalment product allowing buyers to pay us back in 3-12 monthly instalments.

And this is only the beginning - our next chapter is going to be an even more exciting one!

Location

We are seeking candidate to be located in our Stockholm hub. We provide flexibility by offering a combination of onsite and remote working, allowing you to choose between 2 to 5 days in the office.

About the role

The Collections Specialist role at Two encompasses managing customer queries and providing crucial support for the day-to-day collections operation. This will involve making daily phone calls to buyers who have overdue invoices, sending formal reminder emails, and fostering strong customer relationships. The ideal candidate will exhibit the ability to perform consistently under pressure while upholding the highest level of professionalism in their daily duties. Additionally, this role entails effectively managing difficult customer queries, should any arise.

Key Responsibilities:

• Engage with our buyers to recover overdue payments by discussing their repayment terms and providing assistance in addressing any payment-related inquiries.
• Foster and maintain a positive relationship with our buyers and merchants while managing multiple queries simultaneously.
• Exercise critical thinking skills and identify opportunities to improve and optimise processes.
• Provide exceptional customer service in line with the Two brand's customer-centric values.
• Manage several day-to-day functions, including outbound calling, overseeing the collections inbox, and supporting collection campaigns.
• Demonstrate strong conflict resolution skills to navigate difficult conversations and facilitate mutually beneficial solutions.
• Multitask effectively to ensure efficient execution of daily tasks.
• Exhibit a commitment to meeting deadlines and exceeding expectations.

Requirements

Essential requirements:

• Believing in our mission! You believe in what we’re trying to build at Two, have a look at Two.inc to find out more.
• Fluent/ native Swedish speaker
• Effective communication skills in English, both verbally and in writing
• Strong team player accustomed to working under pressure
• Prior experience in call centre, outbound sales or a customer-facing role

Behavioural qualities we are looking for:

• Empathy and a customer-centric approach when dealing with buyers
• Attention to detail to ensure accuracy in payment processing
• Conflict resolution skills for managing challenging conversations
• A positive attitude and a willingness to learn and adapt.
• Proactive and self-motivated with a strong work ethic.

Desirable:

• Fluent Norwegian speaker
• Experience working in collections or payments

Benefits

• SEK 5000 annual allowance — to spend on anything that will contribute to your mental or physical health 🤸
• SEK 5000 support for a phone device every 24 months (from your 6th month anniversary) 📱
• SEK 5000 annual allowance for learning and training 📚
• Equity – get options at Two as part of your offer, and have a real stake in the company’s success 📈
• Find your best way to work with our office-led, remote-friendly working framework!