Learning Experience Designer & Facilitation Specialist

As a Learning Experience Designer & Facilitation Specialist, you will play a key role in ensuring our sales team is equipped with the knowledge, skills, and tools necessary to drive revenue and achieve business goals. You will be responsible for creating, facilitating, and maintaining training programs that drive sales performance across our global organization. This role will work closely with sales leaders, subject matter experts, and sales support partners to create engaging, scalable, and effective learning solutions that enhance the skills and knowledge of our global sales force.

Key Responsibilities

80%  Learning Experience Content Design & Development

• Partner with stakeholders and subject matter experts worldwide across the Global Sales organization to determine individuals, workgroups, and organizations’ training needs and translate them into innovative and effective learning experiences
• Utilize a variety of instructional design methodologies and blended learning solutions and programs to create content that is engaging, interactive, and aligned with adult learning principles, supporting the development of sales skills, product knowledge, and sales strategies
• Develop assessments and evaluations to track, analyze, and report on learning effectiveness and business impact of training programs including, but not limited to, comprehension assessments, learn and apply assessments, specific KPI attainment by role, detailed debrief logs with common questions & misses, LMS reporting, learner surveys, and QA data to continuously improve content and delivery methods
• Design resources that are easily accessible and usable by sales teams in the field, providing just-in-time learning and performance support as needed and maintain the content repository to ensure resources are up-to-date
• Adapt and localize learning content to meet the diverse needs of a global sales force, ensuring cultural relevance and inclusivity
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality learning experiences
• Shadow sales reps and sales leaders to observe and identify training needs to enhance learning retention and application
• Stay current with trends and best practices in learning experience design, sales enablement, and adult learning theory
• Experiment with new technologies and method to enhance the learning experience and drive engagement
• Act as a thought leader within the organization, sharing insights and expertise to elevate the overall training strategy
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
• Ability to travel as needed for in-person training, workshops, and meetings 

20% Training Facilitation

• Facilitate engaging, interactive training to adult learners, including New Hire onboarding, continuing education, upskilling and cross-skilling sessions, and process change training
• Deliver training through various modalities, using various facilitation techniques, concepts, learning tools, and materials created to ensure maximum learning transfer
• Provide coaching during nesting periods, helping sales agents apply their learning to real-world situations, identify skill gaps, and conduct follow-up training to address those gaps
• Maintain accurate records of training activities, attendance, and outcomes using pre-training and post-training checklists
• Provide detailed feedback to sales leadership on strengths and areas of improvement for each new hire, fostering a culture of continuous learning and encourage ongoing development

What you’ll need:

• Call Center learning and development experience strongly preferred
• Advanced degree in Education, Learning and Development, Organizational Development or related field strongly preferred 
• Experience curating and developing learning content across various delivery modalities, e.g. ILT, VILT,, content management systems, etc. is preferred.
• 2+ years experience facilitating curriculum based learning experiences in a corporate training environment both virtually as well as in person.
• Project management and organizational skills. 
• Strong stakeholder management skills. 
• Exceptional written and verbal storytelling skills 
• Demonstrates a high degree of professionalism, leadership, and autonomous drive
• Articulate, persuasive communicator across multiple organizational levels
• Savvy, quick thinking, and comfortable in a dynamic, fast-moving environment
• Knowledge of Learning Managemen