AVP Fraud Analyst Team Lead

Overview

***After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.***

 

Manages and delegates department workload for efficient and timely completion. Performs quality reviews of Fraud Analysts, including review of fraud reports for accurate decisioning and notations, email responses, and FCRM escalations/submissions. Provides feedback to Fraud Analysts for accuracy and consistency based on reviews. Provides suggestions for modifications, or creation of additional report criteria, based on reviews and trend identification. Responds to escalated customer issues and calls elevated by the team. Provides AML & Fraud expertise and direction as it pertains to internal reporting, client program parameters, and daily functions of associates.

Responsibilities

Essential Functions

Coordinates staff activities; including report rotation, email coverage, and introduction of new reports. Monitors work progress and reassigns workloads to maintain balance, efficiency, and SLAs.

Performs department quality assurance through reviews of fraud reports, email responses, and UAR submissions.

Coaches Fraud Analysts, and recommends additional work tools or training, based on quality reviews.

Serves escalation point for supervisor requested callbacks and more complex alert reviews.

Leads functions related to rule performance analysis, rule testing, and rule modification/creation.

Participates in report testing and procedure development, department work tools and systems, to detect money laundering and fraud and to prevent further events from occurring.

Facilitates side by side training to ensure that staff is adequately trained to perform their job functions.

Performs other duties as assigned.

Leadership Responsibilities

• Assists people manager in overseeing team in day-to-day operations.
• Creates an inspiring team environment with an open communication culture.
• Delegates tasks and set deadlines to achieve goals.
• Discovers training needs and provide coaching.
• Inspires confidence and motivates others to perform at their best.

Qualifications

Education/Experience Requirements

• Bachelor’s degree or an equivalent combination of training and experience.
• 5 to 7 years credit or debit card operations experience, with an emphasis in suspicious activity monitoring, including previous leadership or management experience.

Preferred Qualifications

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• Demonstrated knowledge of and experience in SAR filing.
• Demonstrated coaching and mentoring skills.
• Strong working knowledge of Fraud and AML rules.
• Excellent verbal, written, and interpersonal communication skills.
• A team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in Microsoft Office Suite, e.g., Excel, PowerPoint, Word, Outlook.

Background & EEO Statement

This job will be open and accepting applications for a minimum of five days from the date it was posted.

 

Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Diversity & Inclusion at The Bancorp Bank: click here

 

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

 

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

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