Sr. Manager, Inside Sales

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is seeking a talented, performance driven Sales Manager to join PayPal’s North America Merchant Lending Inside Sales Team.

As a member of the North America Merchant Lending Inside Sales Team at PayPal, you will contribute by leading sales teams to facilitate loans in PayPal’s growing merchant lending market and create exceptional relationships with business owners who are interested in acquiring additional capital to grow their business by building rapport and developing trust to understand their borrowing needs.

This role requires a clear track record of sales leadership, the ability to champion sales strategy and implementation, contribution towards driving initiatives influencing results, and the ability to accelerate growth to drive revenue and improve the customer experience. Your success will be determined based on consistently meeting or exceeding revenue and originations goals, enabling a culture of accountability with managers and account executives, and hiring exceptional sales talent, while creating a positive, results-driven, professional environment to improve the performance of an established, high performing sales team.

Job Description:

The ideal candidate will be a hands-on, high-energy individual who thrives in ambiguity and enjoys a challenge.

This is an excellent opportunity for someone who is passionate about driving sales strategy in a dynamic environment and has the proven ability to take ideas to execution.

Primary Responsibilities:

• Actively engage GML Sales managers and account executives to inspire, coach, and motivate them to meet and exceed monthly sales targets; set clear goals and expectations and see to their achievement
• Build exceptional relationships with internal and external customers by establishing rapport and developing trust to understand their needs and collaborate on achieving goals and objectives
• Listen attentively to needs and concerns of staff and customers; demonstrate empathy while overcoming customer objections
• Be passionate about helping small business and demonstrate a strong ability to drive sales effectiveness, quality, and efficiency while maintaining a high level of customer satisfaction
• Proactively monitor key performance indicators to analyze trends, identify best practices and opportunities, and create and execute action plans to meet and exceed established sales and quality goals
• Embrace PayPal’s Culture and Values and be relentless about providing a world class customer experience

Requirements:

• 5 + years of relevant sal