IT Service Desk Engineer

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

At XE, our IT Business Systems Team ensures the efficient delivery of critical applications to ensure every member of staff at XE can operate at 100% effectiveness.

We are looking for an IT Support Engineer to join our expanding global IT team. Reporting to the Global Service Desk Manager, you will serve as the first point of contact to company staff seeking technical assistance via the Service Desk Portal and provide help on-site and remotely for end-users across the United States as well as staff globally.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you’ll do:

• Connect & Achieve: You will be hands-on with the implementation and support of IT Business systems. You will bring support requests to resolution within agreed time frames and assist other engineers to promptly determine root cause analysis and resolve issues and support our IT systems so that all of our staff are fully productive - remote and in-person support of IT systems.
• Team Player: You will be part of the team responsible for an “always-up, always-available” service (i.e. high availability, business continuity, disaster recovery) environment.

• Passion for Learning: You are a passionate learner, who proactively develops and grows your understanding with a can-do attitude.

What you will learn:

• Automated Systems deployment (PDQDeploy, Group Policy, MDT, etc.)
• Scripting (e.g. PowerShell)
• Windows technologies (AD, Desktop and Server OS, O365)
• Service Desk Processes (Ticket, Problem, and Change Management)
• Application support (MS Office, Salesforce, Cloud-based Phone Systems

Requirements

Who you are:

• Tech Savvy: You have will A general understanding of how computers and mobile devices work, understand how the internet works and familiarity with technology and technological terms. You will require the ability to learn quickly, be proactive. You will have great communication skills, both written and verbal.

• Good collaborator: You will have the ability to work in a team, sharing best practice and working collaboratively to raise the bar across the organisation.
• Strong can-do attitude: Be a passionate team player who focuses on whatever is necessary to meet targets.

• Desirable

Bachelor's degree in Computer Science or similar.

IT certifications.

Programming or scripting experience.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Employee Stock Purchase Plan (ESPP)

Paid Time Off (Vacation, Sick & Public Holidays)