US Customer Support Specialist

About the role
We’re looking for a driven Customer Support Specialist to join our Denver HQ-based team. As one of the first on-the-ground members of our US Support team, this is your opportunity to play a hands-on role in transforming how ranchers manage their cattle and operations, ensuring they have the support they need to thrive with Halter. As a Support Specialist, you’ll be at the heart of this transformation - troubleshooting complex challenges, providing proactive guidance, and delivering tailored, state-specific support that empowers ranchers to succeed.
Your contributions will directly support Halter’s mission to make 50% of the world’s habitable landmass more productive and sustainable. This is an opportunity to work on something truly meaningful - solving critical problems at the intersection of agriculture, technology, and sustainability.
You’ll be responsible for owning Tier 2 escalations, conducting outreach to address seasonal needs, and working closely with Territory Managers to ensure ranchers receive a seamless and exceptional experience. Whether it’s resolving urgent issues, enabling customers to maximize the potential of Halter, or stepping in for critical on-the-ground support, you’ll be making a tangible impact on ranchers, their cattle, and the planet.
We’re looking for big thinkers who know how to get stuff done. People who thrive in dynamic environments, solve problems creatively and bring energy to everything they do. This is your chance to join a team that’s reshaping ranching and play a pivotal role in its future.
Compensation: $57K/yr - $77K/yr.

What your day could look like

• Tier 2 Support: Providing hands-on troubleshooting for escalated issues.
• Proactive  Engagement: Conduct regular check-ins, lead strategic webinars, and address seasonal needs or common challenges with clear, actionable solutions.
• Customer Enablement: Guide ranchers on effectively using Halter technology, ensuring they achieve the best possible outcomes.
• Collaborating with Territory Managers: As part of the Support Team, you'll take the lead in resolving customer issues, working closely with Territory Managers to ensure a seamless experience. You'll provide them with the necessary insights and escalate problems as needed.
• Field Escalations (as needed): Respond to high-priority issues requiring in-person resolution, collaborating closely with Territory Managers to deliver exceptional results.
• State-Specific Expertise: Build deep knowledge of regional cattle practices and collaborate with Territory Managers to provide tailored support that meets local needs.
• Collaboration with the NZ Team: Partner with the NZ Support Team to share knowledge, align processes, and ensure consistent support delivery across regions.

Who are we looking for

• You’re customer-obsessed - everything you do comes back to making life easier and better for ranchers and their cattle.
• You have experience in customer support, customer success, technical support, or a customer-facing role - bonus points if you’ve worked in the cattle or agriculture tech industry. 
• You have experience in a SaaS scale-up environment, where adaptability and contributing to growth are key.
• You’re skilled at troubleshooting complex issues and delivering clear, actionable solutions.
• You’re familiar with customer support platforms like Intercom, Zendesk, Freshdesk or similar tools (extra credit for Intercom expertise!).
• You’re an effective communicator who thrives in collaborative, cross-functional environments.
• You’re resourceful, focused, and know how to take ownership to see things through to completion.
• You’re a forward-thinker who loves spotting opportunities to level things up.
• You thrive when working as part of a team.
• You sweat the small stuff because you know that’s what makes the difference.

Why our team loves working at Halter

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
• We offer