Software Support Specialist

Position Definition:  To participate as a member of the MIS team as the primary source of providing the training and software support necessary to utilize software applications for CLIU #21/MIS Group Clients.

Relationship:  The Software Support Specialist shall report directly the Applications Manager.

Qualifications: 

Education/Experience:  

• Associate degree in Computer Science, Telecommunications, Instructional Technology, or equivalent related field or equivalent related professional experience.
• Minimum two (2) years of software support experience.
• Minimum two (2) years of experience with systems applications.

Skills/Knowledge:  

• Demonstrates the ability to train educators in the use of software applications within the CLIU #21/MIS Group.
• Strong Analytical ability to solve technology-related problems.
• Demonstrates knowledge of PC operations and desktop applications.
• Demonstrates knowledge of Microsoft Edge, Firefox, and Chrome Web Operating Systems.
• Demonstrates a proficient understanding and utilization of Microsoft Office Suite and other software packages for use in the MIS Department.
• Demonstrates the ability to work collaboratively with external and internal stakeholders.
• Demonstrates the ability to maintain complete confidentiality.
• Demonstrates excellent interpersonal skills, demonstrated by patience, understanding, and congeniality.
• Demonstrates excellent oral and written communication skills.
• Demonstrates organizational skills and time management skills, providing for productivity, accuracy, and attention to detail in the carrying out of all duties, tasks, and responsibilities with minimal supervision.
• Demonstrates the ability to prioritize assigned tasks.
• Providing support remotely when necessary.
• Documenting common support procedures.
• Completes tasks with attention to detail and accuracy.
• Demonstrates the ability to work independently and maintain departmental deadlines.
• Demonstrates the ability to make professional decisions.
• Demonstrates the ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Possesses the skills to provide the highest level of customer service, with patience and knowledge of the department's services.
• Ability to attend work regularly at assigned work hours subject to lawful leave rights and responsibilities.

Physical: 

• Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), and carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities.
• Ability to sit for long periods of time (3 hours).
• Ability to independently ambulate in and around work areas.
• Ability to travel to and from assigned work locations without employer support.
• Ability to travel on and/or drive a CLIU #21 vehicle.
• Ability to exhibit appropriate manual dexterity to effectively carry out functions, duties, and responsibilities.

Authority:  The Software Support Specialist will have the authority to perform all functions listed below in accordance with established policies and procedures.

Functions/Duties/Responsibilities:  To perform this job successfully, an individual must be able to perform each essential function/duty/responsibility at acceptable standards. In accordance with both state and/or federal law, reasonable accommodation will be considered upon employee request.

Essential: 

• Schedules educational sessions � dates, locations, participants, etc.
• Provides training for CLIU #21 staff and district personnel on the use of MIS provided software solutions to include, but not limited to, student management systems such as PowerSchool SIS.
• Develops the necessary support materials, as appropriate, for above indicated spheres of training.
• Develops training materials to facilitate the user's learning process.
• Analyzes, develops, and documents techniques and procedures by consulting with users to dete