Manager, Customer Transformation (Implementation)

<p>We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.</p><p><strong>The Team:</strong></p> <p>Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-wining enablement and support expertise.<strong> </strong></p> <p><strong>The Role:</strong></p> <p>As Consulting Manager, you will lead, guide and develop a team of 5-10 Consultants. You are responsible for driving successful deployments of the Celonis technology across our customers in the Nordics region. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform to drive value and customer success. </p> <p><strong>The Work You’ll Do:</strong></p> <ul> <li><strong>Sales</strong> - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets</li> <li><strong>Delivery</strong> - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact;<strong> </strong>communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements</li> <li><strong>Value and Adoption </strong>- Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.</li> <li><strong>Product</strong> - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction.  Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments</li> <li><strong>People</strong> - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Consultants specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team</li> <li><strong>Partners</strong> - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers</li> <li><strong>Practice</strong> - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall </li> </ul> <p><strong>The qualifications you need:</strong></p> <ul> <li>10+ years of experience in management consulting, enterprise software implementation or digital transformation roles</li> <li>Leadership: Experience in a leadership or team management role, ideally within a consulting or SaaS implementation environment</li> <li>Experience leading cross-functional teams and mentoring and growing consulting teams</li> <li>Deep understanding of end-to-end business processes such as supply chain, procurement, finance, or order-to-cash.</li> <li>Proven ability to drive process improvement and digital transformation projects for enterprise clients and navigating competing priorities.</li> <li>Strong stakeholder management and client engagement skills across business and IT functions.</li> <li>Familiarity with process mining or enterprise platforms (e.g. SAP, Oracle, Power BI, SQL).</li> <li>Excellent communication skills in English, fluency in Swedish or Danish is a strong plus  </li> <li>Bachelor’s or Master’s degree in Business, Supply Chain