Back of House Lead | Part-Time | Iowa Events Center & Wells Fargo Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Under general supervision, the Back of House Lead supports the Catering Department and is responsible for all back of house (BOH) areas including cleaning, organization and set-up before, during and after events. This position is responsible for reviewing Banquet Event Orders pulling and staging all equipment based on these documents prior to event set-up; and ensure the catering / banquet equipment is maintained, stored and inventoried. Oversee the cleaning & sanitation of the back of house areas and dock. Assist in waste management, recycling, composting and other areas of Catering as directed. Support and provide task direction to BOH employees as directed. The employee must maintain excellent attendance and be available to work an event driven schedule including nights and weekends per business need.

 

This role pays an hourly rate of $19.00-$21.00.

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

 

This position will remain open until June 20, 2025.

 

Responsibilities

• Maintain and oversee a clean and organized back of house area to support the Catering operation.
• Responsible for the overall back of house areas cleanliness, organization, and team task productivity.
• Writing prep sheets for upcoming events.
• Maintains consistent communication with managers on assignments, productivity and task completion.
• Independently review complex Banquet Event Orders (BEOs) and make decisions based on the information, including forecasting and pulling & setting-up upcoming needed equipment.
• Ensuring BOH assigned projects are complete, addressing additional needs with managers.
• Place/store equipment in proper storage areas, cleaning and maintaining equipment.
• Assist catering team with buffet/event sets and break down.
• Reporting equipment damage and/or repairs promptly to a manager.
• Assist in keeping dock areas clean and organized, getting additional assistance as required.
• Sort and remove trash or compost and clean after usage.
• Sweep and/or scrub all floors in the back of house area.
• Move carts of dishes from the event floor to the dish room.
• Ensure team’s assigned tasks are complete prior to release from shift.
• Supervise a team of BOH employees providing task direction, breaks, lunches & end of night duties.
• Train new and current employees on proper company procedures, projects, set-ups.
• Clean up spills and/or breakage on the event floor.
• Assist with food service and / or event execution as directed.
• Maintains a positive, professional interpersonal relations with all employees, managers, temporary employees and guests.
• Maintains a compliant workplace in accordance with all federal/state/local health, sanitation, safety (OSHA) and employment regulations by clearly communicating standards and procedures and reporting concerns to management immediately.
• Other Duties as assigned.

Qualifications

• High school diploma or equivalent.
• Five or more years of experience working in a restaurant, building maintenance, banquet facility or similar environment.
• Ability to consistently read, interpret and make decisions based on complex/long documents.
• Attention to fine details and an eye for detail/organization/sanitation.
• Consistently have positive interpersonal relations creating positive communications with team members, creating a productive employee climate.
• Ability to multi-task and effectively prioritize in a fast-paced event environment.
• Independently take initiative on tasks with minimal oversight as well as ability to work with a team.
• Experience leading a team preferred.
• Ability to work a flexible event driven schedule including nights, weekends and long hours.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the dive