Director, HRBL

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The HR Business Leader (HRBL) is a client facing role that will work closely with Centers of Expertise (COE) to partner closely with business leaders and employees to provide high-touch, face to face support on key HR processes. The HRBL will support teams to resolve complex issues and tasks, not handled by the People Services team because a greater level of care and support are needed. The HRBL will utilize HR expertise plus geo/BU/ function-specific knowledge to solve talent-related problems, support leaders with recurring HR programs, and support special initiatives across the business. 

Roles & Responsibilities:

• In collaboration with managers, build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations.
• Provide day to day for large groups while providing the right level of support at the right time.
• Actively partner with People Services team to successfully deliver on cyclical processes and support business needs.
• Act as a liaison between client groups and the employee relations and people services teams to escalate cases, identify areas of opportunity, provide constructive feedback and engage in effective solutioning when challenges arise.
• Service as connection point to COEs to customize solutions and programs, as needed, to meet business needs.
• Act as project lead for delivery of recurring HR services and core process (e.g., P&C process, Goal setting).
• Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture.
• Build manager capability through coaching and facilitation of various training programs to build capability across client groups/regions.
• Provide guidance and coaching on HR & talent programs: merit, performance review, performance improvement, talent planning, talent development, succession planning, etc.
• Ensure delivery of a sustainable, consistent employee experience that is aligned with the HR strategy and employee value proposition. Escalate feedback to People Services teams, as needed.
• Understand business requests and strategize on the execution of these solutions with other HR leaders, as needed, to determine best solution and course of action.
• Continuously monitor performance of HR programs locally and be the voice of business with COEs providing real-time feedback, when needed.  Effectively articulate business requirements/needs to services and COE teams.
• Participate in various HR projects in recruiting, performance management, playbook development, programs and policies development and implementation, etc.
• Proactively leverage data and dashboards to assess trends, identify issues, themes and framing of data driven solutions for client groups supported.
• Acts as local “face of HR” for locations with large employee populations providing feedback and input when necessary and escalating issues, as needed.
• Leverage technology and defined process to deliver services globally.

Qualifications

Qualifications

Skills:

• This position will need to interact and influence all levels of the organization.
• As the voice of the business, this role will need to be able to influence both COE and People Service leaders.
• Proven ability to build trust and relationships with partners at various levels in the organization.
• Ability to exercise discretion, sound judgment, objectivity with the highest professional ethics, and always maintain confidentiality.
• Effective analytical, problem solving, and decision-making skills.
• Data-driven and able