Airport Operations Agent - Colorado Springs Airport

Posting number: 18283

Department: Airport

Division: Airport Operations

Job classification: Airport Operations Agent

Posting type: Open

Categories: Building & Safety, Community Services, Public Safety, Professional, Airports, Safety, Customer Service, Project Management, Training, Dispatch, Records Management, Emergency Management, Communications, Program Management

Summary

Airport Operations Agents support the safe, secure, and efficient operation of all airside, landside, and terminal areas of the Colorado Springs Airport. The position performs routine inspections to ensure compliance with Federal Aviation Administration (FAA) , Transportation Security Administration (TSA), and local regulatory requirements; identifies operational issues; and issues work orders for required corrective action. Agents coordinate and support emergency response activities and staff the Airport Communications Center by answering phones and radios, monitoring operational systems, and facilitating communication among airport departments, tenants, and responding agencies.

This role provides broad exposure to a wide range of operational situations and regulatory environments. It is well-suited for individuals seeking to continue building experience in airport operations or airport management. The position’s varied responsibilities offer opportunities to develop practical skills related to compliance, situational assessment, emergency coordination, and airport-wide communication processes.

• Conduct airfield, terminal, and landside inspections of runways, taxiways, ramps, lighting, signage, perimeter barriers, facilities, and buildings; identify discrepancies and initiate corrective actions, including issuing maintenance work orders. Issue Notices to Airmen (NOTAMs) when conditions warrant.

• Operate vehicles on airport movement and non-movement areas while maintaining required radio communication with Air Traffic Control and other airport personnel.

• Respond to all airport emergencies, including aircraft incidents and accidents; coordinate responding services; serve as the initial Airport incident commander until relieved; document activities; and prepare required reports.

• Perform required security inspections and compliance checks in accordance with Transportation Security Administration (TSA) regulations and the Airport Security Program; respond to alarms, security incidents, and access control issues.

• Inspect and monitor terminal and landside operations to support safe passenger flow, facility readiness, and operational efficiency.

• Maintain detailed written logs and prepare reports on significant events, communications, operational actions, discrepancies, and incidents occurring during the shift.

• Use airport communications and monitoring systems to receive, route, and relay information; monitor radios, CCTV, fire alarm systems, emergency phones, and other tools supporting airport operations.

• Communicate effectively with tenants, stakeholders, internal departments, responding agencies, and the public to support routine operations and emergency responses.

• Exercise a high degree of critical thinking and sound decision-making to assess situations, determine appropriate actions, resolve operational issues, and escalate matters to senior staff when necessary.
  

• Implement department plans and procedures during operational events, emergencies, irregular operations, and other situations requiring coordinated response, including:

  • Implement and coordinate snow removal activities in accordance with the Airport Snow and Ice Control Plan

  • Observing ground transportation and other landside activities to ensure compliance with Airport rules and operating requirements

  • Coordinating responses to irregular operations such as diversions, and service disruptions

• Other duties a