Shop Service Technician III

Location:  251 Howell MI

 

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

 

 

Essential Duties and Responsibilities:

• Ability to perform maintenance-related repairs.

• Assist in resolving customer-related issues in a timely matter.

• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-Order all parts and materials required to perform assigned repairs.

• Effect the repairs required safely and effectively.

• Ensure all repairs are completed as assigned.

• Ensure the cosmetic appearance upon completion of repairs.

• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.

• Maintain the work area in a clean and safe condition.

• All communications with customers are conducted reflecting respect and honesty.

• All failures identified are matched to solutions necessary to affect a repair.

• Complete all work orders and time sheets in a timely manner.

• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.

• Perform all work in accordance with all established policies and procedures.

• Assist in properly filing warranty claims and customer invoices.

• Perform other duties as assigned.

 

Other Qualifications:

• Self-Starter with the ability to work with minimal supervision.

• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.

• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.

• Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating

a thorough concern for all the areas involved, no matter how small.

• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

 

Supervisory Responsibility:

Individual Contributor

 

Travel Requirements:

Anticipated domestic and international travel is approximately 0-10% depending on business needs.

 

Minimum Requirements:

• High school graduate or GED

• 4+ years of diesel engine experience

• Proficient in the use of basic computer functions and portable diagnostic tools

 

Preferred Requirements:

• Strong working knowledge of DEUTZ diesel engines

• Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level prefe