Loss Mitigation Title Supervisor

Come join our amazing team and work on-site in Orange!

The Loss Mitigation Title Supervisor will supervise a team of Loss Mitigation Title Agents to achieve maximum performance and ensure compliance objectives are met in conjunction with, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae document fulfillment requirements for Loan Modifications, Partial Claims, and Mortgage Recovery Advances (“MRA”). Monitor the initial title review process from time of initial title order through final decision which will result in either modification documents being drafted or loss mitigation workout denial. Work on various projects for the Department related to reporting, change management, compliance, quality assurance/quality control, and vendor/third party communication. Perform all duties in accordance with Company guidelines and applicable federal, state, and local regulations. The approved Target Pay Range for this position is $70,304 to $85,000.

What you’ll do:

• Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.  
• Monitor daily pipeline of incoming title requests, reviews, denials, and any other title related processes taking place during active Loss Mitigation review to ensure title review is completed timely and accurately.
• Ensure active loss mitigation workstations are denied timely and/or cleared for modification documents to be drafted.
• Work with Title vendors to clear any irregularities preventing in obtaining a policy. 
• Attend regular calls with vendors to ensure SLAs are being met in accordance with CMS contracts.
• Facilitate Supervisor responsibilities in accordance with company policies, procedures, and applicable laws. Manage employees in such areas as workout technique, account recognition and customer service.
• Prepare reports and track results and trends within the Loss Mitigation Department.
• Oversee daily team operations; provide guidance and direction in daily workflow and volume. 
• Communicates to the group the daily work goals, expectations, and any policy and/or process changes.
• Monitor employees on quality control guidelines and job performance through group training, one on one interaction, and role play. 
• Perform other duties as assigned.

What you’ll need:

• High school diploma or equivalent work experience required; college degree preferred.
• Five (5) years of loss mitigation or document recording experience required.
• One (1) or more years of experience in a Team Lead or supervisory role.
• Knowledge of, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae Loss Mitigation document requirements, deliverables, and timelines required.
• Knowledge of Microsoft Suite at an intermediate level preferred.
• Ability to interact with mid-level and senior management as an advisor on projects as well as be considered a business level subject matter expert (“SME”). Ability to make decisions that have significant impact on the department’s credibility, operations, and services. 
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to compute, analyze and interpret complex statistical data and/or to develop forecasts and computer models for strategic planning. 
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups. 

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family.