Sr Manager, Field Service

Date Posted:

2025-01-28

Country:

United States of America

Location:

OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service to provide technical support and guidance to service field associates. 

 

Essential Responsibilities 

#1. Troubleshooting  

-On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action see that it is implemented and advise personnel.  

- Provide technical direction to branch adjusters and other field personnel 

 

#2. Training  

- Provide training on all types of equipment. 

-Candidate will provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment.  

-Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance. 

-Assist in designing and delivering field education classes 

 

#3. Continuous Improvement  

-Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization. 

-Utilize the CRC data to resolve problems with the highest callback units in assigned territory. 
-Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field. 
-Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame. 
-Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic. 
-Assist supervisors and superintendents in selecting candidates for adjusting assignments. 
-Observe all Otis safety policies and procedures. 

 

#4 Communication 

-Interacting with Customer at branch level to explain technical problems 

-Face-2-face, phone, written communication 

-Ability to influence and help customers through challenging situation 

 

#5 Leadership Capabilities 

-Good under pressure  

-Present to a large group 

-Professionalism and change management capabilities with customer 

-Driving accountability for the OT and field force 

-Travel Requirements: The job will require periodic travel.   

Education / Certifications 

• High school degree required; Ba