Customer Care Phones Manager (Business Operations Supervisor 2)

Initial Posting Date:

01/02/2025

Application Deadline:

01/09/2025

Agency:

Employment Department

Salary Range:

$5,763 - $8,920

Position Type:

Employee

Position Title:

Customer Care Phones Manager (Business Operations Supervisor 2)

Job Description:

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

At Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our goal is to provide service using a trauma-informed and person-centered approach for an excellent customer experience. Our mission and vision support a workforce that is representative of the people we serve, including people at the margins of society such as Black, Indigenous and other people of color, women, people with disabilities, veterans, rural residents, people who are justice involved, and LGBTQIA+ folks.

What You Will be Doing:

This position will manage and provide leadership for the Paid Leave Oregon Customer Care unit. This includes leading staff that provide customer service to external and internal customers through virtual or in person meetings, em