Patient Liaison Associate

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary 

Our Patient Liaison Associates are responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life. 

Job Responsibilities 

• Adheres to all company policies and procedures. 

• Return incoming patient calls and inquiries  

• Provides excellent service when communicating estimated costs with patients by phone and email 

• Make outgoing courtesy calls to patient to inform them of potential patient responsibility 

• Whenever possible, resolves question directly so that patient receives prompt satisfaction. 

• Explains account situation accurately in simple language so that patient can understand and how it applies to the particular question. 

• Works assigned tasks, edits, queues and correspondence as assignment in a timely manner. 

• Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures. 

• Identifies and communicates complaint patterns to management team. 

• Demonstrates a positive attitude and serve others with personal service 100% of the time. 

• Meets productivity/performance standards as set forth by management. 

• Maintains patient confidentiality and complies with HIPAA regulations. 

Required Qualifications 

• Highschool Diploma or GED equivalent. 

• 1-3 Years of Medical Billing or Patient Billing experience.  

• Proficient in MS Office (Word, Excel, Outlook) 

• Knowledge of: Medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management.   

• Must be highly organized with a strong attention to detail 

• Demonstrates solid time management skills and organization 

• Strong communication skills and ability to demonstrate patience and empathy. 

• Ability to work with minimal guidance; Proactive, motivated self-starter 

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