Patient Coordinator

Description

BASS Medical Group is seeking a Patient Coordinator to serve as the first point of contact for patients inquiring about care through various campaigns. This role is essential in ensuring patients receive accurate information, seamless scheduling, and consistent follow-up throughout their care journey.

By combining patient communication with Salesforce CRM tracking, the Patient Coordinator will help improve patient satisfaction, increase appointment conversions, and support overall efficiency for providers and staff. This position will also provide marketing support through reporting in Epic.

Key Responsibilities

Patient Communication & Inquiries

• Serve as the first point of contact for patients via phone, text, and live chat.
• Provide timely, accurate, and professional responses to patient questions.
• Establish trust and deliver a positive first impression of BASS Medical Group.

Patient Qualification & Coordination

• Assess patient needs and coordinate with internal teams regarding healthcare coverage.
• Route calls and inquiries to the appropriate department or provider as needed.

Scheduling & Follow-Up

• Manage new patient bookings and follow-up appointments.
• Conduct follow-up calls and texts after visits for feedback, next steps, or additional care coordination.

CRM & Marketing Support

• Utilize Salesforce CRM to track patient interactions and monitor the patient journey.
• Run Epic reports to support data-driven patient management.
• Support marketing campaigns, including outreach calls for vein, bariatric, and primary care initiatives.
• Manage ive chat inquiries and ensure patients are connected to the right resources.

Benefits to BASS Medical Group

• Improved patient satisfaction and experience.
• Manage live chat inquiries and ensure patients are connected to the right resources.
• Reduced administrative burden on physicians and staff.

Enhanced tracking of patient interactions for continuous improvement and growth. 

Requirements

Qualifications

• Strong interpersonal and communication skills (phone, written, and in-person).
• Experience with scheduling, patient coordination, or customer service preferred.
• Familiarity with Salesforce CRM 
• Experience with Epic EMR is a plus.
• Highly organized, detail-oriented, and able to multitask effectively.
• Commitment to patient-centered care and delivering an exceptional experience.

Work Schedule: Hybrid role — 4 days in office 1 day remote (after 1 year of employment) 

Compensation Package

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program. 

Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA. 

Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program. 

Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships. 

Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance 

Compensation will be based on experience 

Pay Scale/Ranges:

$25.00-$30.00/hour (and the hourly equivalent for salaried employees).*

*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.