Manager, Capital Installation

Job Summary

We are seeking a dynamic and highly organized Manager of Capital Installation to join our team at the Merchandise Mart in Chicago, IL! This role offers a hybrid work model, providing a blend of on-site and remote flexibility. The Manager of Capital Installation will manage the Capital Installation team responsible for white glove delivery and installation projects. This person will be responsible for work intake, project documentation, and resource allocation. This includes defining project schedules and project tasks accountabilities. They will act as the main point of escalation to quickly resolve white glove related issues & directly manage white glove delivery and installation projects.

Job Description

Responsibilities:

• Manage and develop Capital Installation team responsible coordinating white glove delivery and installation projects.

• Directly plan, monitor, and manage projects from initiation through completion. Track day-to-day activities to ensure projects are completed on time and within budgets.

• Develop, measure, and communicate project outcomes. This includes identifying areas of opportunity and developing ways to improve project outcomes.

• Work with sales force to be able to confidently promote white glove delivery service to customers.  Consult with customers and sales reps to uncover areas of opportunity.

• Work with key stakeholders to identify and drive process improvements through technology, process documentation, and training.

• Act as main point of escalation for white glove delivery issues. Manage relationship with outside vendors to resolve issues and reach profitable agreements.

Management responsibilities include:

• Typically oversees professional employees/teams

• Day-to-day operations of a group of employees.

• May have limited budgetary responsibility and usually contributes to budgetary impact

• Interpret and execute policies for departments/projects.

• Recommend and implement new policies or modifications to existing policies.

• Provide general guidelines and parameters for staff functioning.

• Define and monitor team productivity metrics.

• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Minimum Job Requirements

Education

• Bachelor’s degree.

Work Experience

• At least 5 years of marketing, sales, product management or relevant experience.

• At least 2 years of team management experience.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, using AVERAGE function, merging and centering cells, VLOOKUPs, and/or creating a pivot table).

• Experience in program management skills, with ability and proven track record to plan, manage and develop strategic initiatives to successful goal completion.

• Communications planning and implementation experience (including the ability to integrate and coordinate various elements into an actionable plan).

• Experience presenting and reporting on project plans and cost benefit analyses to appropriate stakeholders, executives and senior management.

• Position requires travel up to 30% of the time for business purposes (within state and out of state).

Preferred Job Requirements

Certification / Licensure

• PMP Certification

Work Experience

• Experience within operations or logistics.

• Experience with capital installation projects.

• Experience with medical capital equipment.

• Experience with Zendesk ticketing system.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$96,200.00 - $144,560.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k)