Data Integration Support Analyst

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Data Integration Support Analyst plays a critical role in monitoring and supporting application file processing within the Data Integration production environment. This position involves analyzing complex workflows, identifying and implementing solutions, and collaborating across teams to resolve issues and manage escalations. As a key point of contact, the analyst responds to internal and external inquiries, maintains support documentation, and contributes to project readiness activities. The role also includes delivering training, providing subject matter expertise, and ensuring exceptional customer service.

Key Responsibilities:

• Monitor and support file processing in the production environment

• Analyze and troubleshoot complex data integration workflows

• Collaborate with cross-functional teams to resolve issues and escalations

• Maintain and update support documentation

• Respond to internal and external inquiries with professionalism and accuracy

• Participate in project readiness and implementation activities

• Deliver training and share subject matter expertise

• Provide outstanding customer service and support

Basic Qualifications:

• Bachelor’s degree, or equivalent work experience

• Typically five or more years of related experience

Preferred Skills:

• Strong background in operations and production support

• Knowledge of data integration systems, policies, and regulatory requirements

• Experience with data translation, transformation, and interchange processes

• Proficient in business analysis, troubleshooting, and problem resolution

• Skilled in managing multiple tasks, deadlines, and small projects

• Excellent communication, customer service, and interpersonal skills

• Proven reliability and attention to detail in complex workflows

• Quick learner with the ability to grasp new applications and business rules

• Familiarity with Agile, project management, and testing methodologies

• Strong analytical, forecasting, and support experience

• Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data

• Experience with Swift FileAct and file transmission protocols

• Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI

• webMethods expertise is a plus

Additional Information:
This role includes participation in an on-call rotation to support critical production processes outside of standard business hours.

Location Expectations:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise