Team Lead, Member Services
PURE InsuranceAbout the role
Our Member Service’s team seizes every opportunity to create an exceptional service experience with PURE’s members by using empathy and displaying a passion for customer service, while also providing operational support to the organization. The work is high-volume, but wide-ranging. From helping our members with billing inquiries, to scheduling appraisals and helping mitigate risks to avoid potential losses – our Member Services team members are inspired to meet the challenges of providing exceptional service.
We encourage our team members to find their passion and pursue it, so a career in Member Services is frequently the launching pad for a rewarding journey at PURE.
To continue delivering an exceptional member experience, we are seeking people who want to:
- Be brand ambassadors for PURE by embodying our purpose and principles
- Build a strong foundation of property & casualty insurance in the high-net worth space
- Participate in a dynamic training program with dedicated resources to set you up for success
- Learn the “ins” and “outs” of insurance contracts
- Gain experience in a fast-paced, high volume environment
- Contribute to our team culture based on empathy and service to others
- Kick-start a meaningful career with a fast-growing company
As a Member Services Team Lead you impact this organization by:
- Serving as both contributor and coach, leading by example, and motivating your team to make an even greater impact
- Ensuring that the experience being provided by your team is in line with our stated purpose and principles
- See to it that our daily service delivery is flawless and is in line with our overall departmental mission
- Enriching your employee’s professional lives by providing developmental feedback and opportunities to grow and learn
This career is for you if:
- You are detail oriented, process-oriented, and capable of prioritizing multiple tasks
- You have great listening & communication skills through both phone and email
- You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
- You are passionate about customer service
- You can work independently but thrive in a collaborative atmosphere exhibiting team spirit & enthusiasm
- You have established an impressive academic, professional, and recreational profile that demonstrates the ability to work in a fast paced environment where multitasking and organizational skills are required
- You are interested in a fast-growing and innovative insurance carrier that specializes in the high net worth market
Successful employees who began their careers in Member Services have gone on to:
- Manage team members in Regional Management positions
- Support our Risk Management team as a Risk Management Associate
- Join our internal Sales team as a PURE Advisor
- Help our Underwriting and PURE Programs teams as an Underwriter
Compensation: The base salary for this role will be $67,500, based on a full-time work schedule.
Want to Learn More?