Reservations and Revenue Manager - Langham Huntington Pasadena

About Langham Hospitality Group 
  A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. 
  LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. 
  The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.   Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.   Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.      

JOB DESCRIPTION

 

DEPARTMENT:       Reservations

 

JOB TITLE:             Reservations and Revenue Manager

REPORTS TO:        Director of Revenue Management

PRIMARY OBJECTIVE OF POSITION:

To lead the Reservations Department assist Director of Revenue Management to achieve revenue goals and company service standards. Results are driven by maximizing and managing revenue & sales resources and service efforts to ensure KPIs are met.

 

RESPONSIBILITIES AND JOB DUTIES:

• Contribute to the strategic planning, development and implementation of reservations initiatives and monitoring of team results.
• Perform daily review of sell direction and manage hotel inventory to maximize overall revenue and guest experience.
• Responsible for ensuring that daily checklists are completed on time and accurately by each colleague.
• Monitor call volumes and conversion and provide training and support, employ sales tactics and incentive plans accordingly to ensure goals are met.
• Manage schedule and payroll accordingly.
• Maximize revenue by having complete product knowledge of The Langham, Pasadena and competitive hotels.
• Select, train, coach and develop people to enhance performance and to meet the current and future needs of the department. 
• Responsible for telephone and email etiquette standards are followed at all times. Train and support agents in order to achieve top results.
• Handle guest recoveries through the Defect Resolution Process.
• Support Director of Revenue Management with implementation of new rate plans and the distribution to various channels.
• Assist Director of Revenue Management with managing inventory through all distribution channels for optimal availability. 
• Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all room types.
• Work with Sales Managers and Conference Services Manager to ensure group patterns, over-block and low pick up situations are addressed. 
• Attend participate in weekly ROME meetings and assist DORM in preparation of the deck as needed. Lead the meeting in absence of Director of Revenue Management 
• Assist the Director of Revenue in monitoring and analyzing the effectiveness of restrictions and other selling strategies.
• Prepare daily, weekly, monthly reports as necessary in a timely and accurate manner.
• Lead monthly Reservations Team Meetings. Attendance for other meetings as required.
• Review and conduct processing of commissions monthly.
• Liaise with central reservations frequently as extension of Reservations Department.
• Collaborate with various departments to ensure flaw