Personal Trainer

Position Description

Position: Personal Trainer

Reports to: Fitness Manager

Department: Club Operations

Purpose: Ensure integrity and compliance with the personal training program, providing consistent value to members, the Planet Fitness (PF) brand, and the company’s core purpose. The primary responsibility is offering instruction and training to new and existing members through personal and small group sessions, helping them achieve their goals and remain engaged members.

Duties and Responsibilities:

• Client Engagement and Coaching:
  • Deliver exceptional customer service and ensure members’ safety and needs are prioritized.
  • Instruct clients one-on-one through individualized fitness programs based on their goals.
  • Conduct introductory "Design Your Own Program" (DYOP) sessions and fitness assessments.
  • Build and maintain a personal training client base through excellent service, referrals, and engagement.
  • Monitor and assist members in proper equipment usage, ensuring safety and compliance with club policies.
• Program Design and Tracking:
  • Create and submit exercise programs tailored to each member’s experience, using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals.  
  • Accurately track all client sessions and maintain detailed records, including supplement tracking forms.
  • Utilize PF-approved supplements and nutrition programs exclusively with clients.
• Operational Responsibilities:
  • Perform general equipment maintenance and inspections, report malfunctions to management.
  • Maintain club cleanliness and participate in "Team Clean" during every shift.
  • Assist front desk operations as needed, including member check-ins and point-of-sale tasks.
  • PF PT’s must redeem (Data Trak series check-in) all funded sessions at time of performed service; unfunded sessions shall not be serviced.  
• Team Collaboration:
  • Educate team members about the personal training program to generate excitement and increase usage.
  • Attend all required meetings, trainings, and seminars.
  • Represent PF at community events and outreach activities as needed.
• Daily Contributions:
  • Engage with members to promote loyalty to the personal training program.
  • Walk the floor during unscheduled times, greeting members and recommending "Design Your Own Program" (DYOP) sessions to those who need assistance.

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
•  Must maintain an active Personal Training Certification (NCCA-accredited) or Bachelor’s degree in exercise science or kinesiology.
•  CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead small group sessions and inspire clients.
• Excellent communication and customer service skills.
• Basic computer skills and proficiency in Microsoft Office.
•  Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Physical capability to lift/move up to 45+ pounds and perform tasks like squatting, bending, and prolonged standing.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle sensitive and confidential information.

Supervisory Role: This position has no supervisory responsibilities.

Work Environment:  This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones as well as standard custodial equipment such as cleaning chemicals, floor scrubbers, and vacuums. The noise level in the club environment may be loud on a regular basis. This position also will frequently pick up dumbbells, weight plates, and other exercise equipment daily.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vis