Watershed Management, Deputy Commissioner (Office of Customer Care and Billing Services)

Posting expires: October 10, 2025

Salary: $163,000

General Description and Classification Standards 

Positions in this class are the top level of technical and operational department direction, reporting to the Commissioner and/or Assistant Commissioner of Watershed Management. This position directs a major aspect of the overall program for the Office of Customer Care and Billing Services (OCCBS) through a staff of seasoned, subordinate directors and other leadership staff. The deputy position implements operating policies and procedures, plans and manages budgets, directs operations, develops leadership and technical talent, develops and implements capital projects, and monitors and measures performance of the operations of the Office to ensure efficiency and effectiveness. 

Supervision Received 

Positions are members of senior leadership in very large and critical City Department. As such, guidance received is largely strategic in nature, and feedback is collaborative among the Commissioners and the various Deputy Commissioners. 

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. 

• Provides strategic and operating direction to a major division of the Department of Watershed Management. 
• Defines objectives and activities of each division under the Office for the purpose of achieving the goals of the Department and assigns responsibilities to each work group. 
• Reviews and approves operating plans and procedures developed by each functional group. 
• Operates under the priorities of the Department’s Workplace Safety, Customer Service, Environmental Compliance, and Operational Efficiency. 
• Develops annual operating plans and collaborates with other senior department leadership to develop and propose budgets for the Office. 
• Establishes performance and productivity expectations for each division of the Office; implements reporting systems and processes as necessary to monitor performance in accordance with key performance indicators to map progress against objectives. 
• Reviews and verifies technical data.  
• May develop presentations individually and in collaboration with other senior department team members.
• Serves as an active member of the senior leadership team for the Department to develop and implement broad strategic initiatives and long-term operating plans. 
• Plans for the skill development of the Office to include leadership, technical professional, and skilled workers. 
• Collaborates with subordinate directors and managers to plan essential training and development that will build, improve, or maintain appropriate job skills as well as emergency preparedness. 
• As needed, presents technical information to the Mayor, Council, business groups, or the public. 
• Builds cooperative relationships with other Deputy Commissioners, with other City department staff, with counterparts in other water systems, and with appropriate regulatory officials. 
• Maintains up-to-date knowledge of water resource technology, changes to appropriate state and federal water quality and environmental regulations, and tools of the trade. 

Decision Making 

High level decision making that impacts the Department and City water customers. Reviews, interprets, and applies departmental policies. Establishes responsibilities, organizational structure, work methods, timetables, performance standards, etc. for an Office of the Department. 

Leadership Provided 

Provides leadership and guidance to a group of experienced functional directors and managers. Guidance should typically be general in nature and focus on objectives, end results, and coaching. 

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. 

• Overall knowledge of AMI systems for water utilities.
• Detailed knowledge of customer billings services and metering services, including customer relations, and call center operations.
• Basic knowledge of water utility systems such as water treatment and distribution systems, wastewater collection and wastewater