Associate Store Team Leader

The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill.

Subscribes to and promotes Goodwill's mission and values.  Functions as an active Retail Division team member to achieve organization and department goals.

Competencies needed to be successful in this job include:   Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication & Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for:
   1. The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;

Delivers results to key metrics:

1. Achieves budgeted revenue goal;
2. Achieves revenue to expense ratio target;
3. Delivers budgeted surplus target; 
4. Adheres to percent labor to sales metric; and
5. Ensures compliance with Organization Safety standards.
6. Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; 
7. Demonstrates the highest level of customer service in all activities;
   1. Reviews customer concerns and resolves them appropriately within established guidelines
8. Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;
9. Liaise with People Resources on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill’s mission, vision and values.
10. Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill established standards.

1. Manages a broad range of store activities: 
   1. Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; 
   2. Ensures polite and courteous acceptance of donations.
   3. Ensures complete processing of donations, both hard goods and clothing.
   4. Monitors the stock level of store merchandise and works with Assistant Team Leaders to adjusts as necessary:
   5. Reviews applications, interviews, selects and completes new hire process for team members.
   6. Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and
   7. Conducts team members performance reviews with input from other members of retail management, and director of DGR for retail management.
   8. Trains and develops retail management teams for growth and more responsibility.
2. Ensures safe work practices are followed at all times:
   1. Ensures the facility is neat, clean, and organized to prevent injury or accident.
   2. Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
   3. Provides safety training to all new employees and administers on-going training to all store personnel.
3. Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
   1. Ensures effective communication with store team, program participants, community and customers. 
   2. Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;
   3. Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.
4. Ensures that store equipment is kept in proper working order.  Promptly notify Maintenance Supervisor of defects, or IT Manager of problems with computer systems and e-mail.
5. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
6. Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the retail store by completing all other tasks as assigned.