Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Training Class Start Date: February 12th, 2024 - 4 weeks of training

(Training Hours: Monday - Friday 8am - 5pm CST)

Shift: Monday - Thursday 10am - 6:30pm CST and Friday 9:30am - 6pm CST

* Shift times can vary: Rotational On-Call after hours support required

Location: This position is remote, but the candidate must live in Texas, Florida, or Illinois

Bilingual (Spanish) skills are highly preferred but not required.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Updates the existing customers on any latest programs, promotional activity, products, and services as well as inquiries and assists with any current issues or unresolved problems.

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.

• Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly.

• Processes all phone, fax, mail, e-mail, and verbal orders from customers.

• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to help, escalates customers to Customer Service Supervisor in a courteous manner.

• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.

• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices, and availability, and maintains current open order reports.

• Communicates with all departments within the Distribution Center as well as field sales associates.

• Serves as liaison between customers and field sales associates.

• Makes suggestions and recommendations to the Supervisor to continually improve customer service operations.

• Complies with all appropriate policies, procedures, safety rules and regulations.

• Performs related duties as assigned.

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education. Normally requires less than one (1) year directly related experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong customer service skills

• Strong interpersonal skills

• Good decision making skills

• Good analytical skills

• Ability to communicate effectively both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Familiarity with ABC products, services and pharmaceutical distribution operations

• Strong organizational skills; attention to detail

• Basic knowledge of Microsoft Word, Excel and inventory management system

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally moderate to noisy.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.

• 75% or more time is spent looking directly at a comput