Automotive Service Advisor

SERVICE ADVISOR - FARRIS AUTO GROUP

JOIN A DEALERSHIP BUILT ON HONEST WORK AND REAL GROWTH

For over 90 years, Farris Motor Company has earned trust by doing business the right way. We're family-owned, locally rooted in East Tennessee, and we operate three locations serving the Morristown and Jefferson City communities. We're not looking for people who mentally clock out at five. We're looking for Service Advisors who genuinely care about customers, who want to build real relationships, and who see this job as the beginning of something bigger.

We're hiring Service Advisors across the Farris family. The Farris family is growing, and we need sharp, hungry advisors ready to make real money and prove themselves every single day.

WHAT YOU'LL DO

• Answer inbound customer calls and schedule service appointments with precision and professionalism
• Ask strategic questions to understand customers' service history and vehicle needs—really listen
• Check customers in and out, following a consistent service process that builds trust
• Provide real-time updates to customers throughout their repair or maintenance visit
• Recommend appropriate maintenance or repair services based on findings and genuine customer care
• Build lasting relationships with customers through trust and integrity in every interaction
• Verify and update customer contact information accurately during each visit
• Utilize computer and tablet systems to document and complete service records with attention to detail
• Work as part of a 2-3 person advisor team, supporting each other to accomplish shared goals
• Measure your own performance on what actually matters: happy customers who believe we care

WHAT YOU BRING

• Character: You're honest, dependable, and you do what you say you'll do
• Hunger: You want to succeed, you're willing to learn, and you're not afraid of hard work
• Customer service mindset: You genuinely care about helping people, not just processing transactions
• Strong communication skills: You can explain things clearly, both written and verbal
• Proficiency with computers and online systems: You can learn new software quickly
• Enthusiasm and coachability: You're willing to be trained and you ask questions when you don't know something
• Reliability: You show up, you're on time, and you're mentally present when customers need you
• Basic automotive knowledge is helpful, but not required—we'll teach you


REAL TALK ABOUT EXPERIENCE

We don't require prior service advisor experience. We don't require prior automotive industry experience. What we require is character and hunger.

If you've worked in customer service, that's a plus. If you've handled phones, that's a plus. If you've worked retail or hospitality and learned how to care for customers, that counts.

But honestly? We'd rather hire someone with zero advisor experience who genuinely cares and wants to build something than hire someone with five years of experience who's just collecting a paycheck.

Here's why: We can teach you how to write an RO. We can teach you how to use our systems. We can teach you the technical side of automotive service. What we can't teach you is character. Either you care about doing right by people, or you don't. Either you're hungry to succeed and willing to work for it, or you're not.

If you're hungry and willing to be coached, this is the place for you.


WHAT THIS JOB ACTUALLY PAYS

Weekly Guarantee + Commission

REAL NUMBERS (NOT PROMISES):

Here's the math that matters:

Top performers who excel at building customer relationships and recommending appropriate services can exceed $70k+ annually.

This is real money for someone who cares, works hard, and lasts.

WHAT WE OFFER

• Paid Training: We invest in teaching you the business
• Healthcare: Health insurance coverage available Company pays 50% of employee cost. 
• 401(k) Match: Employer matching for your future
• Paid Holidays and Vacation: Because work-life balance matters
• Atmosphere Built on Teamwork: You work as part of a small 2-3 person team that supports each other
• Advancement Opportunity: Pathway to Lead Advisor or Service Manager roles as the business grows
• Respect: You're not a number here—you're part of the Farris family

THE FARRIS WAY — OUR CORE VALUES

We're not generic. Here's how we actually operate:

TAKE OWNERSHIP — You care about the quality of your work because it reflects on all of us. When a customer calls back with a problem, you own it. No passing the buck.

COMMUNICATION KING — You say what you mean, you do what you say, and you eliminate the guesswork. Clear communication prevents 90% of headaches in service.

BE THE 1% — You don't settle for "just process