Clinic Supervisor, GI Clinic (Full Time, Days)

At NorthBay Health, the Clinic Supervisor has responsibility and accountability for the operational management of one or multiple clinics. The Clinic Supervisor responsibilities include but are not limited to: oversight of the day-to-day operations, scheduling support and supervision for the clinic/s, staffing, continuity of care and services,compliance with corporate, regulatory and professional standards. The Clinic Supervisor is responsible for monitoring and auditing clinic operations, including ensuring appropriate competencies are maintained by provider and staff members within the medical office. 

 In partnership with the Practice or Area Manager, the Clinic Supervisor fosters multi-disciplinary collaborative relationships among physicians, providers, and staff. The focus of the Supervisor is patient experience, throughput, access, and quality patient care delivery and may also engage in direct patient care, as appropriate for licensure or certification, within the medical office setting. The Clinic Supervisor performs a combination of duties encompassing staffing, schedule, timekeeping, orientation and competency of the PSR/MA staff. The Clinic Supervisor participates in leadership activities as requested, adheres to system policies, and functions as part of the customer service team in support of the practice. This position interfaces with multiple departments.

PRIMARY JOB DUTIES

Medical Office / Patient Care

1. Empower staff ownership for the clinical standards using industry guidelines, assigned Clinical Practice Guidelines, Preventive Care standards, and best practice benchmarks.

2. Function as a resource to office staff and providers in the interpretation policies and procedures.

3. Monitors patient care within the office to ensure it is consistent with professional and regulatory standards and provides feedback to staff and providers.

4. Communicates daily to ensure smooth transitional care between inpatient and outpatient. 

5. Participate in community activities that support the organization, as requested.

6. Acts as a point of contact for resolution of patient/customer and or staff/provider concerns. 

7. Develop and sustain an environment that supports excellence and innovation in practice through assessing, planning, implementing, and evaluating programs and standards that support positive patient care outcomes.

8. Identifies and investigates problems, implements solutions, keeps management apprised.

9. Manages special projects, and/or interdisciplinary committees as assigned.

10. Actively participates in committees, in-services, staff meetings, performance improvement (PI) activities, and standard development. 

11. Act as safety and privacy champion within medical office. 

12. Monitor consistency of work flow and delegates duties throughout the medical office to ensure timely completion of patient care responsibilities.

Operational Oversight

1. Monitor parameters for patient access on an ongoing basis, such as, wait times, appointment access, and referral process times. 

2. Oversight of all clinical and office supply inventory. 

3. Performs audits to ensure adherence to regulatory and professional standards.

4. Supports activities related to electronic health record.

5. Assists manager with tracking provider schedules, maintains provider’s templates to ensure accurate appointment scheduling.

6. Prepares timely monthly clinic stats report.

Human Resources

1. Demonstrate positive interpersonal skills by communicating, cooperating, coaching, counseling and mentoring.

2. Interviews, hires appropriate individuals, and ensures an effective orientation process for all new employees. 

3. Evaluates and documents individual employee performance with the support of the Practice/Area Manager. 

4. Manages timekeeping administrative duties. Tracks attendance in a timely manner and follows up timely on patterns with HR.

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