Digital Sales Operations Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are looking for an experienced Digital Sales Operations Analyst to play a critical role in supporting Visa’s Digital Sales transformation. You will be joining a global, center of excellence team charted to help stand up five regional, digital sales hubs in the coming year. The specific goal is to introduce and administer technology solutions that improve sales effectiveness through process automation, collaboration and data driven insights. We want to improve every aspect of our sales process to create a frictionless environment to support how we engage with our customers and sell Visa solutions that help our customers drive more revenue, reduce risk, and decrease costs.

We will give you the opportunity to partner directly with the sales teams to ensure maximum productivity and be the bridge between sales and technology!

Responsibilities:

• Leverage your Dynamics 365 experience and process expertise to design simple, scalable solutions for a global sales team.
• Administer Dynamics 365 in a variety of ways including lead routing rules, work assignment, sales territories, record assignment, and more.
• Help train and enable new digital sellers on the processes and technical solutions you design & administer.
• Generate business and process requirements that integrate learnings from seller feedback.
• Partner closely with the product management team to develop the creation of your ideas through a well-structured Agile Scrum model
• Monitor the performance of our digital sales processes with an eye towards automation and optimization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5+ years of working with Microsoft Dynamics 365 Sales
• MS Office proficiency
• BS in Computer Science, Engineering, Business Administration, or Related Field

You Should be:

• User Obsessed. Understands and engages to understand how users are using the sales platform and how the sales platform can be improved to create value for our global sales team through an intuitive user experience.
• Extremely Curious. This role requires you to swivel chair across systems, teams, and various data sources. You need to be curious, willing to learn, and ready to jump into Visa with both feet.
• A professional with 5+years experience in Microsoft Dynamics 365.
• Process oriented. You believe a clean, simple process is where good technology solutions start.
• Results Oriented. Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals, acts with a sense of urgency, takes the initiative on actions establishes metrics to monitor progress and measure success maintains focus by avoiding or overcoming roadblocks.
• Integrity. Behaves in an honest, fair and ethical manner, shows consistency in words and actions does what he/she commits to doing is honest and forthright with people takes responsibility and learns from one’s own mistakes.
• Innovator and Creative Thinker. There is no blueprint, you will help create the blueprint. You will be expected to think creatively in all aspects of your work in regard to the overall product creation but also to solve executional or implementation problems.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a