Scheduled Hours

40

Position Summary

Responsible for greeting, providing accurate information and meeting the needs of the customers of the Department Office. Position is the first and main point of contact for all customers visiting and/or contacting Department Services.

Job Description

Primary Duties & Responsibilities:

• Greets, directs and assists all customers.

• Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary.

• Responds promptly to customer's concerns and follow up when applicable. May provide information on department products available for purchase and process transactions.

• Responsible for main department telephones lines and email account.

• Responsible for the appearance of the reception area and front desk area. Must be kept neat and well stocked with supplies utilized by customers and staff.

• Maintains files.

• Maintains and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases.

• Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

• Ability to work flexible shifts.

• Ability to sit or stand for extended periods of time.

Physical Effort:

• Typically sitting at a desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Customer Service

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential