Senior Summer Conference Services Assistant (71523)

During the summer conference season, the Office of Conference Services (OCS) coordinates with outside organizations to host events and programs on campus. These rentals include performances, conferences, athletic programs, film productions, and social events as well as day and residential camps. OCS is responsible for planning logistics, organizing set-up and coordinating with internal departments while providing exceptional customer service. OCS ensures that information is successfully communicated between our clients and campus partners in a timely manner. The goal is to ensure that our clients are completely satisfied with their experience at Iona while protecting the interests of the University.

Description
A Senior Summer Conference Assistant’s (Senior SCA) work schedule is dependent on the demand for campus and residence hall facilities. The senior SCA will have limited supervisory responsibilities, assist with special projects, and interaction with clients. This is a part-time, temporary position. There will be times of special scheduling and mandatory dates of work will apply for heavy program periods. On-site residency is preferred for this position.

Duties and Responsibilities
• Understand, administer and uphold the OCS policies and procedures
• Administrative tasks may be required including: data entry, filing, copying, creating event related documents 
and flyers, scanning, maintaining department logs/reports and assisting with customer requests
• Maintain scheduled hours and assist with daily office operations
• Rotate on-call phone duty responsibilities including customer service/trouble-shooting for overnight guests
• Responsible for the upkeep, organization and inventory of the OCS summer supplies including the OCS staging room and the summer linen exchange program
• Serve as the second shift campus liaison between OCS and clients, including evening and weekend programs
• Greet incoming summer groups, assist with check-in & check-out, trouble shoot issues and provide customer support
• Supervise SCA staff during afternoon, evening and weekend work shifts, as needed
• Assist with coordinating the OCS welcome bag program for all conference service guests
• Assist with facilities set-up for conferences and programs
• Conduct site inspections in residence halls and campus buildings to ensure rooms and setups are completed as requested and all locations are clean and prepared for guest arrival
• Daily classroom and event space inspections
• Respond to clients’ needs throughout events to help resolve issues
• Perform room inspections and assist with closing out residence hall rooms after group departures
• Maintain scheduled hours and assist with daily office operations
• Run errands and deliver event related items on campus
• Any and all other duties as assigned (some light – medium lifting may be requested)

Qualifications
• Senior SCA must agree to be available for employment throughout the summer conference season: May 20, 2025 – August 17, 2025.
• Senior SCA must attend the mandatory training sessions (date TBA). 
• Senior SCA’s are entitled to a ½ hour (unpaid) break (in the middle of the shift) for shifts of six consecutive hours.
• Senior SCA must have a flexible schedule and be able to work nights and weekends, as needed.
• Senior SCA must have leadership skills, responsible, punctual and require limited supervision 
• Senior SCA must use good critical thinking skills, be enthusiastic, pro-active and demonstrate a strong work ethic
• Senior SCA must be able to successfully work independently and in a team environment.
• Senior SCA must have strong computer skills and experience with Microsoft Office
• Senior SCA must agree to submit to a background check.
• Senior SCA must have prior work experience in customer service and/or summer program or hospitality role. 
• Senior SCA must have excellent written and verbal communication skills.
• Senior SCA is privy to sensitive items and must maintain a high level of confidentiality.
• Senior SCA must abide by ALL Iona University policies.
• Senior SCA is expected to work a minimum of 25 hours per week

About Iona University/EEO language

Founded in 1940, Ion