Senior External Communications and Outreach Analyst (Senior Business Operations Analyst)

Company

Federal Reserve Bank of Chicago

We are seeking applicants for a Senior Business Operations Analyst position specializing in external communications and outreach to work on the Communications and Strategic Planning team that supports the 500-person Supervision and Regulation department.

About the Federal Reserve Bank of Chicago

The Chicago Federal Reserve Bank is a non-governmental entity that conducts economic research, bank supervision, community outreach and education, and central bank services. The fundamental mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems so as to promote optimal macroeconomic performance.

The Supervision and Regulation department serves this overall mission by supervising and regulating state member banks, bank holding companies, and regional, large, and foreign banking institutions. Together, we work to promote a safe, sound, fair and transparent banking and financial system.

About the Position

The Senior External Communications and Outreach Analyst (Senior Business Operations Analyst) provides external communication, committee and project management support to the Supervision and Regulation department. This work requires strong writing and editorial skills, as well as a strong understanding of the financial/regulatory sector while building relationships across the department.

• External Communications and Outreach: Responsible for strategizing, writing, and editing content for the department’s external communications channels. This individual oversees the department’s content on the Bank’s public website, social media channels and other platforms. Leads and implements department external communications framework and strategy.

• Executive Communications: Develop communications and talking points for the department’s executive team for both internal and external audiences.

• Committee Support: Responsible for facilitation of the department’s District Outreach and Communications Committee. In this role, they will coordinate the committee’s agendas, facilitate meetings, identify and follow up on action items and onboard new members.

• Consultant: Serves as the primary point of contact and consultant to many internal and external stakeholders.

Your Responsibilities:

• Leads, participates in and executes communications and outreach-related projects of moderate to high complexity; develops and facilitates project plans, timelines and implementation, including departmental communications and strategies

• Overall strategy and content lead for department external communications 

• Supports department culture and engagement strategy, action plans, and initiatives

• Analyzes information and develops action plans to advance the department’s external communications and outreach objectives

• Develops communications and talking points for the department’s executive team for external and internal audiences

• Consults with internal and external partners to create focused and value-add communications, analyses, reports, and documents

• Prepares for and presents conclusions and recommendations, in both written and oral format, concerning moderately complex to complex matters related to external communications and outreach

• Creates, maintains, collects and distributes key materials to support the department such as project plans, tracking spreadsheets, metrics and/or documentation

• Derives sound analysis of complex topics, conducts thorough and accurate work, supports findings and conclusions, makes recommendations and decisions, and follows-up as appropriate

• Draws on professional experience and expertise, generates ideas for process improvement initiatives and participates in control activities that establish, maintain and validate standards for the functional area

• Builds relationships with and gains knowledge from teams within the department; develops relationships with internal and external stakeholders, such as other Reserve Banks and departments

• Serves as a mentor and/or coach; provides guidance, training and constructive feedback to all levels of staff

Your Background:

• Bachelor's degree or equivalent experience

• Five plus years of direct, work-related experience

• Education and/or experience in English Literature, Business Communications, Marketing, Journalism or similar field preferred

• Experience in leading, developing or participating in cultural programming preferred

• Professional writing/editorial experience

• Experience in leading, developing communications