Senior Product Manager - Director Network

<p><strong>About Us</strong></p> <p>Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.</p><p><strong>Position Overview:</strong><strong> </strong></p> <p>As a Senior Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. This is a cross-functional role, delivering impactful solutions on our Diligent Platform.</p> <p><strong>Key Responsibilities </strong></p> <ul> <li>Drive the product roadmap for your solution, through understanding customer needs and evaluating, curating and ruthlessly prioritizing new ideas.</li> <li>Develop and implement the product strategy that align to the company vision and strategy.</li> <li>Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.</li> <li>Engage with customers for discovery and validation of new solution capabilities.</li> <li>Manage your solution backlog, writing user stories and collaborating with the team on design.</li> <li>Collaborate cross functionally with UX, Engineering, Product Marketing, Sales and Customer Success teams to build and launch products to market.</li> <li>Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our customers successful at their jobs.</li> <li>Track product performance, user engagement, and outcomes.</li> </ul> <p><strong>Required Experience/Skills</strong></p> <ul> <li>Experience as a Product Manager, preferably with SaaS experience.</li> <li>Demonstrated success defining and launching excellent products.</li> <li>You possess excellent written and verbal communication skills and a strong business acumen.</li> <li>Understand the entire software development lifecycle and are experienced in agile cross-functional environments and being a part of autonomous teams.</li> <li>You love talking to customers, prospects discussing product and business strategy and do not hesitate to get jump in and get the job done.</li> <li>Demonstrated proven ability to influence cross-functional teams without formal authority.</li> <li>You have a data-oriented mindset and you are passionate about user and performance metrics.</li> <li>You have demonstrated a strong ability to define and measure success.</li> <li>You are experienced using product management software (e.g. Aha!) and best practices.</li> <li>You are experienced using process (e.g. Confluence) and workflow software (e.g. JIRA) and best practices.</li> </ul><p><strong>What Diligent Offers You</strong> </p> <ul> <li><strong>Creativity is ingrained in our culture.</strong> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li> <li><strong>We care about our people. </strong>Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!</li> <li><strong>We have teams all over the world</strong>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.</li> <li><strong>Diversity is important to us.</strong> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li> </ul> <p>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. </p> <p>Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. </p> <p> </p> <p>We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, colo