Manager, Specialty Operations

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Manager, Specialty Operations (ACA).

WHAT YOU’LL DO

 

The primary objective of the Manager, Specialty Operations (ACA) is to lead, manage, and inspire a team that delivers exceptional service and compliance support across Affordable Care Act (ACA) functional areas. This position oversees transactional back-office functions that support the broader scope of benefits administration, ensuring clients remain compliant with ACA regulations and reporting requirements.

The Manager drives execution, operational excellence, and a consistent, high-quality client experience through proactive leadership, accountability, and strong team engagement.

This position is remote and can be filled anywhere in the U.S. However, bswift operates with Central Time Zone hours (8:00 a.m.–5:00 p.m. CST), and all teammates are expected to align their schedules accordingly.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
• Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
• Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
• Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
• Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
• Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
• Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
• Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
• Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
• Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
• Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
• Manage performance against KPIs and service-level expectations.
• Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

• Excellent verbal and written communication skills with the ability to engage clients, colleagues, and leadership effectively.
• Proven experience as a people leader, with a minimum of 5 direct reports
• Experience in ACA compliance, Technology, Health & Welfare Benefits, Human Resources, or Healthcare strongly preferred.
• Strong relationship management and project management expertise with the ability to motivate and align multiple stakeholders.
• Tech-savvy with a willingness to learn new technologies and communicate their impact effectively.
• Leadership style that models and reinforces bswift’s core values.
• Adaptable and able to manage changing priorities with composure and focus.<