Senior Specialist, Talent Management

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

The Sr. Specialist, Talent Management plays a key role in advancing employee engagement and organizational effectiveness initiatives across the business. Reporting to the Manager of Talent Management & Engagement, this role serves as an internal subject matter expert in engagement methodology, Industrial-Organizational (IO) principles, and employee sentiment analysis.

The Sr. Specialist supports the design, administration, and continuous improvement of engagement measurement systems, including the enterprise engagement survey. This role is responsible for analyzing employee feedback, engagement drivers, and workforce trends to generate insights that help leaders strengthen team effectiveness, performance, and retention.

Working closely with Learning & Development, People Business Partners, and Talent Acquisition, the Sr. Specialist translates engagement and people data into actionable recommendations and tools that support leaders in improving the employee experience. This role also contributes to the development of competency frameworks, selection tools, and talent practices that align engagement insights with the broader talent lifecycle.

This position is ideal for someone who thrives at the intersection of people analytics, behavioral science, and organizational effectiveness, leveraging data and research-based insights to help leaders make informed decisions that strengthen culture and performance.

Job Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Industrial-Organizational Psychology, or related field (Master’s preferred).

• 4+ years of experience in employee engagement, organizational development, or IO-focused roles.

• Demonstrated experience with Gallup engagement methodology (Q12 strongly preferred).

• Experience facilitating leadership workshops and team effectiveness sessions.

• Experience administering and interpreting assessments (DISC, Working Genius, strengths-based tools, or similar).

• Strong analytical capability with experience translating data into actionable recommendations.

• Experience developing structured interview guides and selection tools preferred.

Location Requirement: 

This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

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Key Result Areas

Engagement Strategy & System (Gallup) Leadership:

• Serve as a lead administrator and enterprise subject matter expert on Gallup engagement methodology (Q12 preferred), including survey administration, interpretation, benchmarking, and action planning.

• Lead full engagement survey lifecycle: communications, reporting, leader enablement, action planning frameworks, and follow-through accountability.

• Analyze employee sentiment, engagement drivers, and workforce trends to identify organizational strengths, risk areas, and improvement opportunities.

• Develop structured toolkits and manager resources to support meaningful engagement conversations and action planning.

• Monitor and report on engagement KPIs, trends, and correlations to retention and performance outcomes.

• Present synthesized insights and recommendations to senior leaders to inform strategic decisions.

Organizational Effectiveness & IO Application:

• Apply Industrial-Organizational principles to strengthen leadership behaviors, team performance, and culture alignment.

• Interpret engagement and performance data through a behavioral and systems lens to support leaders.

• Support change management efforts tied to engagement, performance processes, and leadership initiatives.

• Identify patterns and systemic themes across survey and assessment results to inform enterprise-level strategies.

Performance Management

• Support the end-to-end performance management lifecycle including goal setting, mid-year check-in, and year-end performance reviews.

• Create comprehensive resour