Customer Account Associate (Grocery)

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY

The Customer Account Associate is a key member of the Customer Account team, providing support to the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees systems administration to ensure smooth team operations.  This role is responsible for important tactical work that will drive efficiencies within the account team(s) and NGT. 

Location Requirement: HQ preferred or Field Sales Office based (Solon, Arlington, Seattle, Nashville, Eden Prairie, Loveland, Rogers, San Antonio, or Tampa).

Organization: Neighborhood Grocers Team – (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions)

Location Requirement: HQ  preferred or Field Sales Office based (Solon, Arlington, Seattle, Nashville, Eden Prairie, Loveland, Rogers, San Antonio, or Tampa).

POSITION RESPONSIBILITIES

Specific scope will be defined by your account leader. 

Customer Account Team Support & Systems Administration

• Responsible for delivering support to help achieve annual sales targets, drive profitable sales, and share growth.
• Organize and/or lead team specific meetings and platforms to drive efficiencies of the broader group.
• Manage customer forms, ensuring accurate and up-to-date information.
• Coordinate and assist with strategy building for large-scale meetings and planning sessions, including joint business planning and integrated commercial planning.
• Attend internal business meetings & customer meetings (as opportunities arise).
• Assist with item setup, including entering relevant data into forms and/or systems.
• Track new items, big bets, other ad hoc tracking & monitoring activities.
• Gather ad tracking via Numerator.
• Compile digital product and ad images.
• Support with promotional contracts in customer systems, confirm dates, lead times, and amounts, and review with Account Manager.
• Manage sample ordering process and track sample inventory.

Win at Retail: Improving Execution with NRS & Distribution Support

• Drive excellence in execution through continual interaction with Nestlé Retail Sales team (NRS) and/or Distributor Sales team.
• Responsible for NRS and Distributor communication & activities (sell sheets/booking sheets, etc.).
• Partner with Sales Operations Managers (SOMs) as liaisons for Account Team(s).
• Collaborate with CAMs/SCASs to fix NRS/Distributor Team reporting and mapping. 

Special Projects (Varies by Team)

• Support NGT Division liaison with division activities/initiatives.
• Coordinate division specific meetings & communication.
• Responsible for automated customer reports.

 

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs.
• Develop critical behaviors (Ways of Winning) through robust PDP process.

Develop Valued Capabil