Business Solutions Team Manager Assistant Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As a Business Solutions Team Manager Assistant Director you will work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

 

The opportunity

As a Business Solutions Team Manager Assistant Director, you will be responsible for program management, operations and customer relations of the new Business Solutions Team (BST). As part of Enablement, this team will provide specialized business solutions for Visual Identity, SCORE, Business Development, Travel, workplace operational support and Continuing Professional Education compliance for our internal customers. In addition to supervising approximately 30 direct reports, the BST Manager is responsible for leading and implementing organizational strategic plans, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You’ll be part of a high performing, diverse and inclusive team sharing best practices.

 

Your key responsibilities

· Develops relationships with key internal customers to identify and proactively address emerging needs

· Creates the structure and conditions to allow information to flow within a team

· Influences customers and/or organizational leadership to accomplish operational objectives

· Manages a group of people within a defined discipline, geography or national department

· Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.

· Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables

· Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment

· Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business

· Anticipates what customers will want and follows up on a regular basis

· Participates in teams drawn from other areas of EY

 

Skills and attributes for success

· Manages and counsels mid to large size teams up to approximately 50 people within a location or department

· Solicits on-going feedback from customers to evaluate and coach individuals on their performance

· Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support

· Coordinates and assists with budget planning and is responsible for operating within approved budget

· Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value

· Creates a culture that supports knowledge transfer and teaming

· Participates on national or area projects

· Proficiency in MS Word, Excel, PowerPoint, an