Product Architect

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

We are seeking a strategic and systems-oriented Product Architect to join our Business Product Organization. In this role, you will be responsible for aligning complex workflows, designing event-driven architectures, and ensuring smooth end-to-end flow across our retail product offerings.

As a key player embedded in the business product team, you will collaborate closely with cross-functional stakeholders—product managers, engineers, CRM specialists, sales and operations teams—to define and optimize how our software supports core retail processes. Your work will ensure that system triggers, business logic, and integrations across the retail and CRM ecosystems are seamlessly aligned and scalable.

Key Responsibilities

• Workflow Design & Alignment
  Map and align business workflows across teams to ensure consistency and clarity in how retail products, customer data, and CRM touchpoints are connected and supported in the platform.
• Event Trigger Architecture
  Design and document robust event-driven triggers that power key retail and CRM interactions—such as customer actions, inventory updates, fulfillment events, and campaign automation.
• System Flow Support
  Ensure that critical flows across product, customer engagement, and reporting are architecturally sound and maintainable, with clear trigger points and system ownership.
• Cross-Functional Collaboration
  Work closely with Product, Engineering, CRM, and Operations teams to translate business requirements into scalable, technically feasible system designs.
• Documentation & Modeling
  Create and maintain system architecture diagrams, flowcharts, and process documentation that illustrate workflows, triggers, and data dependencies across the retail and CRM stack.
• Scalability & Reusability
  Develop architecture patterns that support reuse across different retail segments and CRM workflows, enabling faster iteration and product expansion.

Skills and Experience

• 5+ years of experience in product architecture, systems design, and product management within a software or SaaS environment
• Strong understanding of event-driven architectures, workflow orchestration, and retail software ecosystems
• Familiarity with automotive systems and data flows
• Demonstrated experience collaborating across business and technical teams to align complex processes
• Exceptional communication and documentation skills; ability to synthesize and articulate system logic for both technical and non-technical audiences
• Experience with utilizing Lucidchart, Confluence, Jira, and Figma tooling

Preferred Experience

• Background in retail operations, eCommerce, or B2C customer engagement
• Working knowledge of APIs, data integrations, and event streaming technologies
• Familiarity with data mapping, system dependencies, and downstream impact analysis

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is hom