Sales Specialist 2

<p><b>Job title</b> – Sr. Sales Coordinator, Pharma, HNC <br/> <b>Location</b> –Poland, BUK<br/> <b>Job model</b> – Hybrid</p> <p> </p> <p>Join our Pharma Sales team in EMEA and play a pivotal role in customer communication, change management, and CRM processes. As a key point of contact for customer notifications and support, you will lead proactive communication initiatives, manage CRM workflows, and collaborate with cross-functional teams to ensure seamless transitions. This role offers growth opportunities, leadership exposure, and a dynamic environment where you can shape success through innovation and collaboration.</p> <p> </p> <p>At dsm-firmenich, being a force for good is not optional. Diversity, Equity &amp; Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers &amp; Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. </p> <p> </p> <p><br/> <b>Your key responsibilities</b></p> <p> </p> <p>•    Act as the primary contact for customer communication across the region.<br/> •    Coordinate customer support for documental changes and ensure timely updates in relevant systems.<br/> •    Provide sales support, addressing customer inquiries and ensuring smooth resolution.<br/> •    Escalate complex customer queries through established internal processes.<br/> •    Lead customer communication alongside AMs, both proactively and in crisis management situations.<br/> •    Track and oversee customer communication initiatives to ensure successful implementation.<br/> •    A culture that prioritizes safety and well-being, both physically and mentally.<br/> •    A space to grow by encouraging and supporting curiosity and an open mindset.<br/> •    The opportunity to work for a company where sustainability is core to our strategy and purpose.<br/> •    A flexible work environment that empowers you to take ownership of your work and outcomes.<br/> •    An eagerness to be one team and learn from each other to bring progress to life and create a better future.<br/> •    Barrier-free communities where every employee is equally valued and respected – regardless of their background, beliefs, or identity.</p> <p><br/> <b>We bring </b></p> <p> </p> <p>•    Empowerment to make meaningful contributions while upholding ethical standards.<br/> •    Recognition and celebration of your efforts and accomplishments.<br/> •    Being a part of an agile local team at the site.<br/> •    Opportunities for growth and advancement for those who embrace innovation and take initiative.<br/> •    Opportunity to build a career in a company supplying sustainable products.<br/> •    Dedication to creating better futures for customers, communities, people, and the planet.<br/> •    Responsibility and accountability in living company values and driving sustainable solutions.<br/> •    Supportive environment where individuals are empowered to progress and contribute to meaningful change.</p> <p> </p> <p><br/> <b>You bring</b></p> <p> </p> <p>•     A bachelor's degree in business, life sciences, or a related field.<br/> •    Proven experience in sales support, customer service, or a similar role (preferably in the Pharma sector).<br/> •    Proficiency in CRM systems and tools, with the ability to manage and allocate tasks effectively.<br/> •    Excellent communication and organizational skills, with a proactive and detail-oriented mindset.<br/> •    Fluency in English (written and spoken); additional languages are a plus. Experience to work with diverse and cross-functional teams, internally and externally.</p> <p> </p> <p><b>The application process</b><br/> Interested in this position? Please apply on-line by uploading your resume in English via our career portal.</p> <p><br/> <b>Equal Opportunities Commitment</b><br/> dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate there’s a place for everyone at dsm-firmenich.</p> <p> </p> <p>As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.  </p> <p>Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law. </p> <p>We are