Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Supervisor within PNC's Commercial Lending organization, you will be based in Pittsburgh, PA.

Overview/Day-to-Day:

In this role, you will be expected to measure quality and performance of the team and act as a self-starter to troubleshoot issues independently, producing solutions to correct matters under consideration.

As an Operations Supervisor, you will supervise, manage, and develop team and individual performance. Within this, you will provide coaching and development to team members and hold touch bases with individuals to come up with plans of action to improve employee performance as needed. You will be expected to host a team huddle every morning and coordinate with your team and management to come up with a plan of action to ensure daily work is complemented accurately and efficiently and that anything outstanding is discussed. You will partner with our Ops Learning and Support Specialists to enhance department processes and procedures and assist in supporting new initiatives in the DCC. You will play an important role in risk mitigation and remediation.

Prior management experience is preferred.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

Required/Preferred Qualifications:

• Able to solve problems independently
• Prior management or team lead experience, including workflow management experience preferred
• Ability to have difficult conversations with direct reports regarding employee performance.
• Ability to manage multiple priorities, identify order of priority and delegate where necessary.
• Ability to change directions in a moment’s notice
• Works well in a fast-paced environment, with distractions and interruptions
• Risk focused
• Adaptable to change and ready to embrace new ideas
• Prior experience in CLLO preferred
• CLASS, ACBS and CSX experience preferred

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members. Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer sol