About Us 

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. 

About the Opportunity

The Senior Sales Manager will hold dual responsibilities as a Manager and Individual Contributor. Not only will this person manage some of our largest and most important client relationships, but in doing so they will also be responsible for setting the gold standard for high performance, while also providing support and mentorship to their relatively small team of direct reports. 

In this role, you will:

Responsibilities: Manager/Coach

1. Leadership and Internal Stakeholder Engagement:

• Manage a team of 3-5 individuals

• Identify pain points and process inefficiencies to develop best practices for Account Managers

• Operationalize project initiatives in conjunction with Directors and identify opportunities for IC contribution and leadership

• Represent your team in major cross-functional initiatives, ensuring close partnerships with Sales, Community, Operations, and others in order to drive client satisfaction and retention

​2. Account and Team Strategy: 

• Manage the assignments of your team’s book of business, dividing responsibilities fairly while creating an environment that, drives retention, maximizes NPS, and allows the team to exceed their goals

• Lead the team to collective achievement by actively managing the team's combined forecast, pipeline health, and final goal attainment

• Act as an internal escalation point for the team

• Develop talent through regular feedback, team meetings, and by creating individual growth plans

Responsibilities: Player/Individual Contributor

1. Client Portfolio Optimization:

• Own a book of WeWork’s largest enterprise clients

• Build trust, rapport, and credibility with key client stakeholders in order to expand client engagement and drive long-term growth: constant communication, monthly reporting, Quarterly Business Reviews

• Act as an escalation point for account concerns

2. Drive renewals and increase overall account revenue

•  Own an individual revenue goal within your assigned book of business

• Proactively manage and review client portfolios to ensure high retention rates and successfully lead all renewal negotiations

• Source net-new opportunities from existing business units which can then be acted upon by our outbound sales team

• Find alternative ways to increase revenue through partnership opportunities and other solutions-based upsell opportunities  

3. Internal & External Stakeholder Engagement:

• Create a clear pathway for long-term account growth by aligning with cross-functional leaders on objectives and potential roadblocks

• Advocate internally for client needs as the account expert, always representing the point of view of the decision-makers 

4. Retention and Account Health (NPS):

• Identify and create proactive recommendations for clients to improve their account experience and drive an increase in account NPS 

• Loop in relevant stakeholders to project manage remediation plans and coordinate with Community and Facilities to resolve issues and increase NPS

About You

Does the below sound like you? If so, we’d love to hear from you!

• At least 7-8 years of client-facing experience in direct B2B sales or AM

• At least 4+ years working with medium to large Enterprise customers  

• At least 1-3 years' experience managing teams

• Demonstrated excellence in building strong client relationships across global accounts and multiple stakeholders, including executive-level leaders 

• Space as a Service and/or Real Estate knowledge