Senior Manager, Business Operations, Global Marketing & Communications

Senior Manager, Business Operations, Global Marketing & Communications

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Leader of Operations for Global Marketing & Communications (GMC) is a critical operational and strategic role responsible for driving clarity, accountability, and operational excellence across the GMC organization. This role oversees workflow management, governance, cross-organizational coordination, operating cadence, strategic forums, and integration of AI into operational processes across GMC campaign PODs and cross-functional teams. The leader will serve as a connector across teams, ensuring disciplined, high-quality execution, predictable operations, and mechanisms that scale.  The role is accountable for reducing execution risk and ambiguity, enabling practical, informed decision-making across GMC and operating with foresight when operating model is stress‑tested or unclear – creating and communicating clarity that enables fast, consistent and confident execution.

Responsibilities:

Operational Frameworks & Governance

• Build, maintain, and optimize end-to-end campaign POD operating models, Marketing & Communications cross-functional workflows and RACIs that drive execution discipline, reduce execution risk and eliminate ambiguity across GMC.

• Lead cross-organizational process alignment and governance that enables seamless, predictable execution globally.

• Oversee campaign processes and governance, including workback planning, decision rights, sequencing, and dependencies.

• Manage and maintain policy and governance standards owned by the GMC organization.

• Act as primary liaison to corporate governance including business resiliency cross-enterprise projects, ensuring GMC alignment and representation.

Operating Cadence & Decision Protocols

• Collaborate and drive the overall GMC operating cadence, including sequencing how leadership and POD forums, business reviews, planning cycles, and prioritization rhythms fit together to ensure efficient decision-making, reduced rework and predictable global execution.

• Define and maintain decision-making protocols, roles, and escalation pathways; run cross-functional forums with clear charters and outcomes.

• Manage the tools and experiences including sharepoint, collaboration tools, project planning tools used to enable knowledge management, communication and program tracking across GMC organizations. 

• Define and maintain decision-making protocols, escalation pathways, and cross-functional forums.

• Ensure strong workbacks, templates, accountability models, and centralized documentation.

AI Strategy & Implementation

• Consult on and advance AI strategy for GMC Business Operations, identifying opportunities to integrate generative AI, automation, and intelligent workflows.

• Partner cross-functionally to pilot, implement, and scale AI-enabled planning, reporting and decision-support capabilities across campaign PODs and the broader GMC organization.

• Leverage data, automation, and AI to improve insight quality while materially reducing cycle time, manual effort, and leadership friction across campaigns and GMC operations.

Culture, Collaboration & Team Development

• Manage the team responsible for GMC Business Operations and governance, including maturing "how we work" through intentional coaching, frameworks, and role clarity.

• Foster a problem-solving and collaborative culture, encouraging curiosity, best-practice sharing, and operational excellence.

• Strengthen how campaign pods operate by reinforcing shared standards, continuous improvement, and consistent ways of working across GMC.

• Support capability-buildi