Spa Intern (Seasonal)

Basic Job Function:

Participate in front of the house operations in all areas including; spa, fitness and salon front desks, reservations, group sales, and locker rooms while ensuring Five Star Standards are maintained.  Assist with back of the house procedures including inventory control, reporting and a variety of administrative tasks.  Complete several special projects.   

Use of Company Vehicle:  Not designated to drive a company vehicle

Minimum Requirements:

• Excellent customer service skills
• High School Diploma or equivalent credentials
• College degree preferred
• Excellent communication skills, both written and verbal
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone and calculator
• Familiarization with Micros POS (point-of-sales) system
• Ability to work simple math calculations
• Must have ability to accurately handle money, make change, process credit card transactions
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

 

Tasks/Responsibilities:

• Maintain current knowledge of all spa, fitness and salon policies and procedures
• Assist with all spa, salon, fitness and locker room front desk operations and procedures
• Gain an overview and assist as needed in reservations and group sales
• Assist with the inventory, ordering, receiving and dispensing of operating supplies 
• Work on a variety of administrative tasks and complete several special projects   
• Organize, rearrange and improve the appearance of many areas throughout the spa
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) or if computer access is not available give information to admin support to complete GPR form
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

 

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards

• Maintain compliance with Company Resort Professional Image Policy