System Maintenance and Planning Supervisor (After-Hours)

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

The Supervisor, System Maintenance and Planning (After Hours) will lead the after-hours activities of the construction and distribution departments as well as the Central Service Bureau (CSB) . This will include management of operation, maintenance and repair of distribution systems facilities, and related investigative activities on a planned and emergency basis. The Supervisor will approve deployment of personnel as required to execute planned work and maintain continuity of service for customers on an emergency basis. The Supervisor will coordinate any changes in planned activities for the next business day and ensure a seamless transition of oversight is achieved with the business hours team. The Supervisor will ensure all clerical, workforce management and emergency functions are carried out in accordance with acceptable procedures. The Supervisor will provide direction and communication to CSB staff as required to ensure that customer inquiries are handled in a timely, efficient and professional manner. The base working hours for this position will be 10:30 PM (Sunday) – 7:00 AM (Friday).

Primary Duties/Responsibilities: 

• Departmental Coordination and Supervision
  • Coordinate after hours planned and emergency activities of system maintenance departments: Construction, Distribution, and CSB.
  • Supervise operations, including the installation, maintenance, repair, and improvement of system facilities (ex. mains, services, hydrants, valves).
  • Manage investigative work related to customer inquiries.
  • Ensure operational transition of Departmental oversight to and from the business hours team is seamless.
  • Coordinate schedule changes for the next business day that may be required as a result of after hour activities and staffing changes.
  • Confirm administrative completeness for all activities planned for the next business day and coordinate as required with the business hours team.
• Field Visits and Safety
  • Conduct regular construction and distribution work site field visits to ensure teams are adequately resourced to meet customer needs in a safe and efficient manner.
  • Initiate action to eliminate safety hazards to employees, customers, and the public.
  • Ensure compliance with company policies, industry standards and regulatory requirements such as water quality regulations and safety regulations.
  • Prepare field reports documenting progress and identifying opportunities for improvement in prioritization, planning, scheduling, execution, and communication.
• Planning and Procedures
  • Ensure execution of after-hours work plans developed with the System Maintenance team for the Construction and Distribution Departments.
  • Prioritize, plan, schedule and oversee emergent work as required to maintain continuity of service for customers.
  • Staffing and Training Program Support.
  • Review staffing plans for activities planned the next business day and coordinate as required with the business hours team.
  • Review work and safety training progress for the Departments and advise on projections to ensure the annual requirements and targets are met.
• Customer and Stakeholder Relations
  • Working with the Communications and External Affairs teams, coordinate after hours company activities with external agencies and stakeholders as required to resolve mutual concerns.
  • Make on-the-spot decisions regarding customer disputes or complaints to maintain good community relations.

Work Environment: 

• This position will be approximately 50% in the office and 50% in the field in a roadside construction environment.
• The base working hours for this position will be 10:30 PM (Sunday) – 7:00 AM (Friday).

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is requ