Applications Systems Analyst III

The Application Systems Analyst III plays a key role in delivering advanced support for software upgrades, implementations, and ongoing maintenance. This individual serves as a Subject Matter Expert (SME) on complex projects and initiatives, representing the team with a high level of expertise. The role requires a deep understanding of the Epic application and associated operational workflows, along with a solid grasp of the clinical policies, procedures, and constraints relevant to the supported environment. This position specifically supports the Epic Inpatient Orders Team application.

 

ESSENTIAL FUNCTION/RESPONSIBILITIES

• Partners with key clinical and operations staff to assist in the development of efficient workflows
• Lead analysis of workflows, system details and technical issues associated with the Epic IP Orders Application
• Scopes multiple major and minor enhancements in accordance with ISS standards and best practices
• Analyzing new functionality and recommends how it should be used to prioritize and implement requested changes to the system
• Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests.
• Drives changes and makes recommendations to leadership regarding ISS processes, change management and operational workflows
• Solving highly complex problems and develops solutions to tasks or projects which may be unique, using judgment and initiative
• Perform system build and maintenance in the Epic IP Orders application
• Involved in multi-team and integrated solution development

In addition:

• Problem Solving
  Demonstrates advanced troubleshooting and resolution skills. Serves as an escalation point and subject matter expert. Collaborates with analysts as needed.
• Technical Skills
  Applies in-depth knowledge of PCs, peripherals, servers, and networks to resolve complex, multi-layered application issues.
• Communication
  Communicates clearly and effectively with peers, management, and customers. Leads during escalations, facilitates change management, and adheres to email etiquette.
• Implementation
  Coordinates with vendors and internal teams for software implementations, upgrades, and optimizations. Actively contributes to cross-functional IT projects.
• Prioritization
  Manages time, tasks, and multiple projects independently and efficiently.
• Documentation
  Maintains clear, concise documentation for support tickets, system tasks, and audits. Recommends improvements and follows organizational policies.
• Customer Support
  Provides timely, effective support. Builds strong customer relationships and aligns solutions with business needs.
• Teamwork & Collaboration
  Works independently and under pressure. Collaborates across teams with minimal supervision.
• Leadership
  Mentors peers and represents the team in meetings, embodying PRIDE values.
• Drive
  Self-motivated and decisive. Prioritizes tasks and small projects with minimal oversight.

Education and Training:

• Bachelor’s Degree in Healthcare Administration, Public Health, Healthcare Informatics, Mathematics, Computer Science, or a related healthcare field; or equivalent experience.
• EpicCare Inpatient Procedure Orders certification required.
• ITIL Foundation certification preferred (or must be obtained after hire).
• Design and configuration experience in Epic Clinical applications preferred.
• Experience building Orders, Order Sets, and Preference Lists required.
• Familiarity with Med Rec and EKG workflows.
• Strong organizational and time management skills.
• Demonstrated creative thinking and proactive problem-solving abilities.

Experience:

• Minimum of 3 years in information technology or a relevant area within healthcare.
• Hands-on experience with Epic Inpatient Orders build and configuration.
• Experience with Epic Releases, Upgrades, and Data Courier.
• Experience with change control processes.
• Comprehensive knowledge of clinical practices and principles.
• Proven ability to gather and analyze information from multiple sources to develop efficient workflows.
• Skilled in process analysis, current/future state workflow mapping, and gap analysis.
• Strong communication skills, with the ability to collaborate effectively with clinicians, operational leaders, and IT teams.
• Prior healthcare experience preferred.