Senior Security Officer - Supervisor/ Shift Lead

 

 

 

 

Senior Security Officer – Supervisor/ Shift Lead

Full & Part Time Opportunities available

Permanent (40 hours per week)

Salary up to £46,000 per annum plus shift allowances and benefits

Location: Middlesex

Shift work – This is a 24/7 Operation. A range of 3 shifts; Early’s, Days, Nights will need to be covered on a rotational basis.

 

Here at Serco, we are currently we’re looking for Senior Security Officers to act as Shift Lead supervising a team for a high-profile Defence customer contract.

 

Main responsibilities of the role include:

• Supervise areas under your control to ensure delivery of effective, efficient, “right first time every time” output to our customers that follows the Serco values and behaviours.
• First line management responsibility of all security personnel on duty in line with the Serco values and behaviours.
• Ensure the duty shift is manned correctly, this includes arranging cover for absence due to sickness or holiday.
• Act as the immediate escalation focal point for any customer concerns, dealing with these concerns in a swift and professional manner, engaging with the Site Lead as appropriate.
• Provide welcoming service ascertaining the requirements of individual visitors, contractors or deliveries and provision of relevant ID.
• Control the access and egress of vehicle traffic, visitors, contractors and Unit employees at the main gate; Checking ID cards and vehicle permits.
• Assist in the search of vehicles, visitors and baggage when delegated.
• Conduct in-vehicle roving patrol duties
• As a CCTV monitor, you perform the following functions: watch multiple screens in a control centre to monitor people in various locations. focus on identifying suspicious behaviour.
• Respond to and carry out emergency procedures as and when delegated.

 

What you’ll need to do the role:

• Firstly, and foremostly you will have significant experience in leading teams to deliver excellence.
• You must be able to demonstrate relevant knowledge, background and satisfactory experience related to the security industry
• This role requires individuals who are honest, reliable, confident with a strong sense of pride in their work. You will be physically fit and be able to use your own initiative to assess situations and respond appropriately, always remaining calm.
• You will have excellent customer service and communication skills and a keen interest in public safety and security.
• You will need to hold a full UK Driving License for car (essential) with no more than 6 points.
• Candidates who currently hold UKSV security clearance will be treated as priority in our selection process. (It will be mandatory to achieve this clearance if not already held.)
• An SIA license is highly desirable however we can provide full Security Industries Authority (SIA) licencing training.
• We welcome and encourage applications from ex-military personnel and blue light emergency services.

 

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family