Senior Product Manager - Renewals

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the Role

Renewal business is the foundation of every great insurance company and is one of the most important focus areas in the company. With more and more businesses coming to Coalition for cyber insurance, it’s critical to make sure they have a great experience with us and keep using Coalition when it’s time to renew their policies. For our customers, this ensures they continue to enjoy the best-in-class coverage we provide with peace of mind. For Coalition, this generates tremendous business value by improving customer loyalty and lifetime value.

As the Product Lead for Renewals, you will own this critical product area end-to-end, inspire customer love, and have a material impact on business outcomes. You'll identify key problems we tackle, get feedback from stakeholders, prioritize features to plan a roadmap, and work across the company to build innovative solutions. A good product manager thinks creatively, empathizes with their customers, and deeply understands their domain. A great product manager continually creates business value, delights customers, and improves company infrastructure to unlock faster development. 

We expect a balance of constant incremental improvement with appetite for larger opportunities. When you find fundamental things that need attention, you’re willing to fix the root issue and invest in projects that benefit the company long term. You’ll manage your roadmap in a clear, consistent manner, and help everyone understand what success looks like. 

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership, and work for one another. Coalition operates in a regulated space (insurance), so in addition to efficiency and elegance, everything we do must be both secure and compliant, across multiple regulatory frameworks.

Responsibilities

As the product owner for Renewals at Coalition, you will:

• Be a champion for policyholders and brokers. Understand their needs and pain points. Channel your understanding and compassion to your day-to-day work, as well as influencing the teams around you.
• Define and own our policy retention/renewal metrics and goals.
• Develop the product strategy and roadmap to help policyholders and brokers make decisions upon policy renewals.
• Work closely with engineering, design and other product managers to execute the roadmap.
• Work closely with cross-functional teams to make sure we provide not only the best product experience but also the best customer service experience.
• Work closely with business leaders and other product leaders to build out new insurance products in addition to cyber insurance.
• Work closely with business leaders and other product leaders to support Coalition’s expansion out of North America.

This is a “full stack” role covering everything from the user experience of customers, to the technology platform we build to enable the experience, to the customer support workflow.

Skill and Qualifications

• A passion for technology and 5+ years of experience building software products for external customers
• An ownership mentality; do what it takes to deliver great outcomes
• Strategically balance short-term and long-term development needs simultaneously
• Measured success in delivering on company goals
• A track record taking ideas all the way to shipping great products and customer benefits
• Lead independently, through influence and acumen
• Equally adept at being hands-on and sweating the details and at looking at the larger picture and driving the strategic vision
• Experts in data analysis and funnel optimization
• Excellent communication skills, especially written, for multiple audiences
• Willingness to step in to fill gaps and push for team success
• Trusted by team members and outside customers alike to deliver on what is promised
• Comfortable with change; rapid company growth demands and rewards flexibility
• Solid startup experience. Have experienced and thrived in a hypergrowth environment.
• Comfortable with change; rapid company growth demands and rewards flexibility

Bonus Points

• Experience with the business of insuran