Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Single point of contact for daily FM services.  This includes management of a single site or multiple sites as appointed by Customer.  This will include daily coordination of the delivery of services to manage the maintenance and repair of applicable Customer facilities. 

• Matrix-manage the technical, administrative and delivery staff of Customer sites with overall responsibility for the performance of all resources deployed within FM scope for assigned facilities. 

• Collaboration with provider management on opportunities to define scope and coordinate supplier walk-throughs. 

• Manage all assigned facilities to monitor SLAs to identify any potential challenges or necessary corrective actions, applying best practices. 

• Manage the corrective/reactive work orders as necessary, which will include monitoring work orders to completion as well as communications to Customer landlords, managed contracts, contractors, and applicable site contracts. 

• Develop Customer relationships with key representatives in supporting Customer’s facility management goals and objectives.  FM plays an important role with dual responsibilities for communication and any required SLA reporting. 

• Work closely with Customer to track hours and obtain approval as applicable for NTE work, to include oversite of Customer invoices to ensure NTE hours are managed and approved as necessary. 

• Conduct quarterly account review. 

• Seek to continuously improve processes, systems and overall customer satisfaction 

• Assist with budgetary requests, analysis and reporting  

• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations 

• Assist with the coordination and scheduling of maintenance activities 

• Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination of work within client environment with minimal disruption. 

• Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers 

• Effectively works with contractors to ensure timely service and quality of work standards are being met for each client within the market (includes re-occurring and enhancement work) 

• Collaborates with contractor network to obtain bids for all landscape services for new and existing customers within the region. 

• Compiles and analyzes estimate to ensure accuracy and cost effectiveness for all bids 

• Creates and establishes extra revenue goals for respective network to ensure budget goals are met by reviewing inspection reports and/ or post service photos to identify recommendat