Special Order Acct Representative-Staples Promotional Products

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Responsible for managing projects for customers’ accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering.  Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.   
• Manage complex projects which may include multiple destination shipments, kitting/fulfillment, and rush orders.   
• Ability to problem solve issues with orders to provide the best possible solution to customer.     
• Prepare quotes and process orders through the order entry process 
• Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams.   
• Build relationships with internal teams to provide exceptional customer experience 
• Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities   
• Partner with finance team to facilitate the billing process and settle billing resolutions. 
• May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors

What you bring to the table:

• Excellent communication skills and building customer relationships.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Promotional Products merchandising knowledge
• Purchasing product and vendor negotiation experience
• Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage

What’s needed- Basic Qualifications:

• 2+ years of customer service experience 
• 2+ years of project management 
• High School Diploma or equivalent combination of education and related experience.

What’s needed- Preferred Qualifications:        

• Bachelor's degree in related field preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and (7 day observed Holiday Schedule)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.